Service Manager

Automotive Service Manager needed for growing dealership in the Concord, NH market. The successful candidate is a proven automotive Service Manager who is process driven, consistent, and someone who truly leads by example. It is important that the Service Manager hired believes in providing a great customer experience so that customer retention and CSI are in the green. Moreover, the dealer is looking for a Service Manager that sees the big picture, in addition to the day-to-day details, and thrives on maximizing their department’s potential as there is definite room for growth in the service department with the right leader in place who can increase efficiencies. This is a solid store with a good foundation but needs a dedicated and focused Service Manager to lead the ship and guide the team to further successes. It is very important that the person hired is a great team builder, leads by example, and is a resource to their employees. Moreover, it is important that the Service Manager knows how to work with the sales department to ensure used cars are getting through the shop in a timely and efficient manner to ensure cars are front line ready. Right now there are inconsistencies in processes and accountability which should easily be remedied with an experienced Service Manager who is a clear communicator and sets clear expectations with the service advisors and technicians. Likewise, it is important that the Service Manager hired holds meaningful meetings, actively spends time training the service advisors with 1:1 sessions and is someone who loves to see their employees grow and flourish. This is a great opportunity for a motivated Service Manager who knows how to make it happen, is energized to come to work day in and day out, and loves building a team and culture that strives for continued success.

Responsibilities:

• Oversee the day-to-day operations of the service department
• Create and implement processes to increase efficiency, customer satisfaction, and profitability in the service department.
• Set a clear vision for the Service Department to achieve targeted performance goals.
• Hold daily and weekly meetings for the department, as well as 1:1s with individual team members.
• Ensure the department has green CSI through building and maintaining relationships with customers and ensuring that they receive high-quality service.
• Oversee the Service Advisors and ensure that ROs are written up and closed out in a timely manner.
• Manage and supervise the service technicians, ensuring that all work is performed to the highest standards and within established timelines.
• Provide training to service technicians to help them improve their skills and knowledge.
• Recruit, interview and train service staff; handle performance reviews
• Create an exceptional customer experience to drive customer loyalty
• Develop and manage budgets and operating plans for the service department, monitoring performance and making adjustments as needed.
• Maintain a high level of knowledge about the latest automotive technologies and stay current on industry trends.
• Collaborate with other departments within the dealership to ensure seamless and efficient operations.
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Ensure the Service area is customer-customer ready with proper displays and information
• Other duties as required

Compensation/Benefits:

• Compensation range will be in the $150,000 range depending on experience and performance, with true room for growth.
• Benefits package provided.
• Excellent schedule, 5 day work week with no late nights and very rarely will the manager need to work weekends.

How To Apply:

• Please apply with your most recent resume at www.automotivesearchgroup.com or call Sara at 508-620-6300.

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