What are the responsibilities and job description for the Service Advisor Xtreme Automotive position at Automotive Service Writer?
Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Prepares repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtains approval signatures and enters repair orders into the dealership management system correctly and promptly.
- Acknowledges automotive problems and services needed by listening to the customer’s description of symptoms; clarifying description of problems; conducting vehicle inspection with the customer; taking test drives when needed; checking vehicle maintenance records; answering service calls and scheduling appointments.
- Establishes and maintains customer relations by explaining estimates and expected return of vehicles; obtaining customer’s approval of estimates and repairs; recording contact information; answering questions and concerns that arise; arranging towing and temporary transportation as needed.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions in detail to customers.
- Develops estimates by costing materials, supplies and labor; calculating customer’s payment, including deductibles.
- Communicates professionally and provides updates on customer repairs as needed to Service Technicians and the parts department.
Qualifications
- CDK experience is a plus.
- Must be able to communicate professionally in person, over the phone, and online with both customers and co-workers.
- Must have a valid Louisiana driver’s license.
Benefit Conditions:
- Waiting period may apply but available
Work Remotely:
- No
Job Type: Full-time
Pay: $75,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $75,000 - $105,000