What are the responsibilities and job description for the Automotive Customer Service Technician position at Automotive Technology Experts?
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At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.
ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.
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Responsibilities
- Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
- Document all customer interactions in supplied database
- Work within groups of technicians and software development teams to improve products and services
- Maximize first time resolution of customer queries
- Provide training support and basic technical support to customers and employees as required
- Other duties as requested
Qualifications
Requirements:
- High School diploma or GED required
- 1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
- Proficient in Microsoft Office 365 required
- Superior customer service skills required
- Strong problem-solving capabilities required
- Ability to communicate effectively both verbally and in writing with customers required
- Ability to multi-task required
Preferred Qualifications:
- OE/Dealer level diagnostic and programming experience
- Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
- ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
- Collision automotive experience or Automotive Repair experience/education preferred
- Bilingual in Spanish or Spanish speaking ability a plus
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
Posted Min Pay Rate
Posted Max Pay Rate
