Director of Operations - Southeast US - ADAS Calibration & Automotive Diagnostic

Champions Do More

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services.  We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.   

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles.  We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

JOB PURPOSE: The ATE Director of Operations is a critical leadership role overseeing the daily operations within a designated market. This role is tasked with building and nurturing a high-performing team capable of supporting and driving growth within the market. Serving as the central point of contact for ATE Field Operations Managers, this position bridges the ATE support departments and affiliated collision shops, ensuring seamless communication and alignment with ATE’s operational standards and culture.

Responsibilities

• Lead, support, and manage ATE Field Operations Managers (FOMs) to maximize productivity and growth, fostering a culture that promotes development, accountability, and alignment with ATE's mission.
• Strategically plan for workforce growth and optimize resources to meet market demand and performance goals.
• Partner closely with Operations Leadership, including Crash Champions’ Directors of Operations and VPs, to align on market strategy, growth initiatives, and escalation procedures.
• Own and strengthen relationships with affiliated collision shop Directors of Operations, as well as external customers, fostering trust and driving production.
• Approve and manage all expense and payroll/PTO requests, ensuring accurate and timely reporting and submission. Conduct workforce and expense planning in alignment with revenue targets.
• Conduct weekly communication with ATE and Crash Champions teams, holding individual meetings (in person and remotely) as needed. Stay current with new procedures and technologies, supporting ongoing training and development.
• Lead efforts in new market openings, ensuring alignment with ATE’s values and best practices. Champion a positive and inclusive team culture that reflects the company’s standards.
• Perform additional duties as assigned to support market and company-wide initiatives.

Qualifications

• Bachelor’s degree in business management, operations, or a related field (or equivalent experience).
• 5 Years of progressive automotive and/or ADAS experience and operations management, including multi-business unit management
• Proven leadership experience with a track record of team development and operational growth.
• Deep ADAS and electrical service (calibration, programming, diagnostics, wire/connector repair, etc.) knowledge
• Strong problem-solving and troubleshooting abilities
• Strong interpersonal, communication, and presentation skills.
• Exceptional professionalism with a passion for the industry and an unwavering commitment to operational excellence.
• 50% to 75% of overnight travel required, including air travel within market region.
• Valid driver’s license and a safe driving record.
• Ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments
• Proven ability to engage and build rapport across various teams and with external partners.
• Proficiency in workforce planning, financial management, and escalation handling.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

Posted Min Pay Rate

Posted Max Pay Rate

Salary : $130,000 - $190,000