CUSTOMER SERVICE LIAISON

CUSTOMER MANAGEMENT LIAISON & TIRE TECHNICIAN

POSITION OVERVIEW:

This position will be an employee of Automotive Testing and Development Services, Inc. (ATDS). Under the direction of the ATDS Operations Manager, the employee will be assigned to provide services to a Department of the Uvalde Proving Grounds (UPG). This position will work within the Uvalde Proving Ground (UPG) Customer Management Department and will assist the Department Manager in fulfilling the terms of various tasks with both internal and external customers utilizing the UPG Tracks and Facilities.

The Liaison aspects of the position require the individual to ensure that all internal/external customers are utilizing the facilities, equipment, and tracks safely and responsibly. They must also record all details of the various activities of the Customer. They must possess a great sense of responsibility and be able to work independently, have a professional demeanor. Must be assertive in certain situations while staying composed with the presence of mind to handle stressful situations. The liaison must be service-oriented and able to resolve customer issues courteously and appropriately.

The Tire Technician role will include the performance of various tire mounting & dismounting, balancing, rotation, tire-vehicle swaps, and the tires for passenger cars, light trucks, commercial trucks, and/or other types of vehicles or equipment.

The primary duties of this position require the ability to perform the necessary work or be trained to perform tire technician duties and responsibilities.

The individual must complete assigned projects using applicable skills, tools-equipment, and materials as assigned. The individual may be requested to contribute information to the Management Team, Team Leaders, and Engineers to assist in the planning of projects.

The individual must be an active problem solver. The individual will be required to perform work specified on work orders or other instructions (verbal or written). All work is to be performed and completed safely and efficiently. The Individual must be knowledgeable, experienced, and skilled for the tasks assigned.

JOB DUTIES, SKILLS, AND RESPONSIBILITIES:

· Works with on-site customers external to the proving grounds

· Mounts, dismounts, and repairs tires of various sizes for light and commercial vehicles

· Resolves problems as may occur and identify solutions to methods, techniques, standards, etc. to result in continuous improvement,

· Report unusual or extraordinary circumstances regarding the activities of a Customer, the inventory, property and/or buildings, etc.,

· As applicable, meet timetables and/or budgets by identifying variances, taking corrective actions, and providing operating information to management and/or engineering,

· Maintains strict compliance to safety, technical specifications and code compliance as may be applicable,

· Maintains a safe, clean, secure, and healthy work environment by following established standards and procedures while complying with regulations, utilizes 5S principals and process criteria to meet the requirements of the position,

· Enhances the organization by accepting-accomplishing new and different assignments, and exploring opportunities to add value to the organization and assigned jobs-projects,

· The Individual must be able to FOLLOW DIRECTIONS and be an “Active Listener” and have excellent communication and people skills as-well-as be a TEAM-PLAYER

· The Individual must be able to multi-task and meet timeline requirements as-well-as communicate clearly with various persons and Department Team Members.

· Individual must have a POSITIVE ATTITUDE and Always maintain a professional appearance and a courteous attitude.

· Conducts inspections of shops, equipment-tools, etc. to be used to assure it is in a Safe and Operationally ready condition (Pre-Shift Inspections) and Safely Operate and Maintain all assigned shops and equipment and Perform and/or check the Calibration of tools and equipment as specified,

· Be aware of and always operate within OSHA (Occupational Safety & Health Act) standards, Company, and Department safety policies,

· As applicable, Label and Register Tires and Wheels into the Records and maintain organized, and accurate records and reports of all activities related to the customer and turn these reports in daily to the appropriate person,

· Mount/Demount test tires on/off the appropriate wheels/apparatus as designated by the test instructions, install Tire and Wheel assemblies onto passenger cars, light trucks, trailers, commercial vehicles, equipment, and/or any specialized apparatus as required by the test instructions,

· Inspect tires and vehicles before and after installation, torque wheel lugs as specified,

· Perform vehicle/tire swaps and/or rotations, balancing, and tire repairs as specified,

· Perform inventory of tires, wheels, vehicles, tools, and equipment,

· Coordinate with the Warehouse regarding the receiving/shipping of tires or Scrap tires as required,

· Perform periodic light maintenance/repairs of test vehicles/equipment and shops and perform preventative maintenance on designated equipment,

· Coordinate with the Department Manager to keep an inventory of common repair parts,

· With prior approval of Management and the completion of specific training, perform/assist (on a periodic basis) with the completion of test tire break-in or the performance of specialized tests,

· Conduct Training (as applicable) of various Team Members,

· Participate as a member of the Safety and/or Diversity Council on request or as applicable,

· Perform work-related duties as assigned and must be able to assist other Departments/ Teams with various assignments when required.

LICENSES AND OTHER REQUIREMENTS:

· Must Possess a Valid Texas Driver's License.

· The individual must be able to read, write, and communicate in the English language

· Must Pass a criminal background check and pre-employment drug screen.

· Must prove legal eligibility to work in the United States of America.

· Must meet work schedule requirements and be willing to work nights, weekends, and after-hour calls when required.

· Must be willing and able to transport equipment, materials, and people to various locations on and off the facility property.

· Must have basic computer skills and be willing to acquire and maintain industry certifications.

· Must be willing to be trained to operate a forklift and other equipment.

PHYSICAL REQUIREMENTS:

· The physical ability and strength to be able to LIFT heavy items 50 Lbs. and/or maneuver up to 250 lbs.,

· Must have the ability to bend, squat, twist, kneel, and climb when required regularly and be able to lift, push, and pull as required and must be able to stand, walk, or sit for prolonged periods and be able to repeatedly climb stairs or ladders.

EDUCATION AND EXPERIENCE REQUIREMENTS:

· High School Diploma or equivalent.

· 2 years or more of Proven work experience as a Tire Technician or mechanic or a similar role,

· The ability to learn, understand, and demonstrate skills learned.

Beneficial:

· CDL driver's license (Class A).

· Graduation from an accredited college or university with a two or four-year degree.

· Computer skills and knowledge of Microsoft Office products.

· Knowledgeable of ADA, OSHA & NIOSH Requirements.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $14 - $15