What are the responsibilities and job description for the CFS CXL Phone Desk Specialist position at AutoNation, Inc.?
Position Summary:
The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through all communications.
Who would I interact with?
Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management.
What are the day-to-day responsibilities?
• Answer phone calls and email requests regarding product cancellations
• Opening ticket for new cancellation requests
• Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation
• Maintain professionalism in all verbal and written communications
• Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately
• Assist Cancel Team in completing Cancellation processes as needed
What are the requirements for this job?
• Previous customer service phone experience not required but a plus
• Minimum 1 year experience with SSC Cancellation Team
• Full familiarity of cancellation processes and BPMS Cancellation workflow
• Ability to handle heat cases with the upmost professionalism
• Basic knowledge of Microsoft Office / basic computer skills
• Understand basic accounting principles and logic
• Proven skills in high stress environment
What’s my next possible position?
CFS Cancellation Lead
AutoNation is an equal opportunity employer and a drug-free workplace.
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
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Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
