Service BDC Team Lead

The Lead Service BDC is responsible for generating new business, facilitating a great customer experience, and managing associates and activities of the Service Appointment Center.

Who Would I Interact With?

Reports directly to the Service Manager/Service Director and has strong interaction with Service Advisors and customers.  The Service Appointment Manager supervises the Service Appointment Center.  

What are the day-to-day responsibilities?

Develop pipeline of service opportunities through setting service appointments and and completing tasks assigned in Compass for After-Sales including Late Appointment Follow Up, 2 Week Appointment Reminders, 48 Hour Appointment Reminders, Service Follow Up, follow up of Declined Labor Operations, Setting the First Service Appointment, Scheduling Appointments for Special Order Parts, and Retention Calls.

Calling to schedule appointments from recall list provided in the marketing portal or from individual stores.

Work with the service advisors to ensure customers are kept informed. 

Ensure customers' expectations are being met throughout the process.

Consistently strive to improve phone and product knowledge skills, conduct training as necessary.

Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce.

Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.

Adheres to all company policies, procedures, and safety standards.

 What are the requirements for this job?

Must meet company’s requirements for employment.

Previous experience in sales or marketing (automotive industry experience desired). 

High school diploma or equivalent.

Extensive customer service, sales, or telemarketing experience.

Excellent communication and interpersonal skills. 

Ability to read and comprehend instructions and effectively communicate information.

Professional personal appearance.

Demonstrated ability to multi-task and excellent organizational skills.

Ability to work flexible hours as schedule may require weekends, evenings, and holiday hours.

Advanced personal computer and Microsoft Office skills.

 Physical Requirements & Working Conditions?

Normal office environment.

Prolonged periods of personal computer usage and data entry.

Prolonged periods of sitting.

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.