What are the responsibilities and job description for the Service Drive Manager position at AutoNation, Inc.?
At AutoNation, we’re passionate about our customers, our employees and our communities. If anyone of these are your passions please check us out!
Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience, we’d like to talk to you! AutoNation is changing the way auto dealerships operate and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry – and our team just continues to grow!
Position Overview
The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.
Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?
- Schedule and assign daily work objectives for the service consultants
- Monitor performance and counsel service consultants with behavioral or performance issues
- Train, coach, supervise and assist service consultants
- Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
- Maintain all supplies required to operate the service drive
- Communicate with team leaders to determine status of jobs
- Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
- Partner with all other dealership personnel to ensure quality of service provided to customers
- Perform quality inspections of vehicles being returned to customers
- Follow up with customers to ensure satisfaction with service work
- Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
- Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
What are the requirements for this job?
- High School diploma or equivalent
- Ability to read and comprehend instructions and information
- Two years of experience in an auto repair facility
- Ability to collaborate with other dealership personnel
- Must have a valid driver's license
- Ability to drive manual transmission vehicles
- Demonstrated communication and interpersonal skills
- Demonstrated customer service skills
- One year of supervisory experience (preferred)
- Ability to operate an automobile
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Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
