Customer Service Representative (Must be Bilingual in Spanish and English)

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

Job Description Summary

This position will be responsible for handling incoming customer calls emails, chats, and texts. Making outbound follow-up calls to customers, and providing certain support services to the Collection teams.

This position reports to the Collection Supervisor or Collection Manager. This individual will primarily interact with customers, third parties calling for payoff quotes, and members of the collection teams.

The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with AN Finance policies and procedures and all state and federal regulations.

This position requires working a variable schedule, which may include early mornings, late evenings and occasional weekends, as directed by management.

• Respond promptly, accurately and professionally to incoming customer calls.  Customer calls may include but are not limited to general account inquiries, requests for documents, address updates, payoff balances, or payment arrangements.
• Meet and maintain standards for call availability, time on call, and abandon rates.
• As needed, make outbound follow-up calls to customers regarding requested account information.
• Receive, route or respond to incoming customer correspondence, as appropriate.
• Document and update accounts and incoming reports from customers and insurance companies regarding vehicle accidents.
• Provide certain support services to collection team members, including auto-pay enrollment, credit reference updates, or account inquiry callbacks.
• Escalate customer complaints to management, as appropriate.
• Adherence to AN Finance policy and procedures which will include regulatory compliance at the federal and state levels.

Qualifications

Education and / or Experience

Exciting Benefits and Perks Await You :

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.