What are the responsibilities and job description for the Sales Manager, eCommerce/Phone position at AutoNation?
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.So what do you say? Are you ready to be part of something big?The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way. What are the day-to-day responsibilities?Leading yourself and the team in a way that supports AutoNation's Vision and MissionSetting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profitEngaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processesDriving the business through a high-level of involvement in the day-to-day operationsEnsuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the storeManage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase Ensure Customers are transitioned effectively from phone and internet contact to their in-store experienceManaging the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricingAppraising vehicles for tradeManaging all three areas of customer traffic : Showroom, E-Commerce, and PhonesPartnering with General Manager and / or General Sales Manager to plan and manage new and used vehicle inventoryAssisting in managing controllable expense elements for the New and Used Vehicle DepartmentsAnalyzing the business to determine shortfalls and developing action plans to improve performanceHow will I know if I am successful?The performance of a Sales Manager is measured by achieving : Targeted e-lead conversions to appointmentsTargeted unit sales and gross profitTargeted Associate retentionTargeted Customer Satisfaction IndexWhat are the requirements for this job?High School diploma or equivalentProven success in eCommerce automotive salesProven leadership ability to mentor and train othersAbility to set and achieve targeted goalsAbility to drive an exceptional Customer experienceDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyValid in-state driver's license and have and maintain an acceptable, safe driving recordWhat are the opportunities for career growth?Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include : Used Vehicle ManagerFinancial Services DirectorExciting Benefits and Perks Await You : Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
