Automotive Restyling Store Manager-CS

The Store manager must be able to:

• Lead, manage and take accountability for store performance, team and operations.
• Understand store financials and meet financial targets
• Inspire store culture that embraces company core values:

• Do The Right Thing
• Above & Beyond
• Team Player
• Passion
• Win

• Implement quality control measures and provide EXCELLENT customer service
• Control inventory, orders and returns
• Provide dealership support

This individual is a team leader with exceptional skill sets in hiring, managing and motivating employees. The store manager is a self-starter and one who takes initiative to lead team members, resolve store issues, provide excellent customer service and communicate with staff members, outsides sales representatives, business development team and the company leadership team.

DUTIES AND RESPONSIBILITIES:

• Team Leader
• Store sales
• Store financial performance
• Provide exceptional customer service and experience
• Be a contributing member to the Leadership Team
• Uphold company core values and set example
• Maintaining a positive work environment and store culture
• Management of store day to day operations and employees
• Scheduling of work and follow up of all leads
• Store daily paperwork and all store communication
• Quality control of all products, and services including warranty issues
• Inventory orders, returns and management
• Adhere to and enforce Company policies and procedures
• Dealership and retail customer support
• Growth of dealership and customer business
• Store meetings & communication

QUALIFICATIONS:

• Education and/or Experience - High School Diploma (or GED or High School Equivalence Certificate) Ex: High school diploma or general education degree (GED)
• 3 years of management, service or team leadership experience
• Clean driving record for past 5 years

COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leader – able to lead team members at all times. Continue to uphold core values and set example for the team. Able to take direction from upper management and implement.
• Multi-Tasker – a skill that enables the management of many duties and responsibilities effectively at the same time.
• Organized – is detail oriented and possesses the ability to keep a clean organized work environment. Able to be depended on when delegated to.
• Communication- Ability to inform verbally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. Make appropriate judgment calls about what information is important and what is not, and what should be communicated, how to whom and when.
• Customer Focus- Dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements and products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Customer Service- Refers to the ability to satisfy the expectations and requirements of customers.
• Displays courtesy and sensitivity. Responds promptly to service requests. Identifies customer needs and explains services clearly.
• Sales Skills- Refers to the ability to bring sales opportunities to closure and drive incremental revenue. Qualifies sales opportunities in terms of customer’s needs, funding, competition, decision-making process and criteria. Executes the mechanics of the sales call including preparation, call openings, listening, probing, closing, and following through. Maintains contact with the power base at all levels of the customer organization during the sales process. Effectively overcomes obstacles to sales success. Accurately forecasts business opportunities, complexities and the resources required. Demonstrates effective presentation skills.
• Patience- Tolerant with people and processes. Listens and checks before acting. Tries to understand the people and the data before making judgments and acting. Waits for others to catch up before acting. Sensitive to due process and proper pacing. Follows established process.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly lift and /or move up to 15 pounds, occasionally lift and/or move up to 25 pounds. The individual must be capable of reviewing their work for errors and make adjustments as necessary.

WORK ENVIRONMENT:
While performing the duties of this Job, the individual is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually low to moderate. The individual frequently works in a controlled climate.