Service Writer/Advisor

Service Writer/Advisor

Full job description

Are you passionate about cars and customer service? Do you have a knack for understanding vehicle issues and effectively communicating solutions to customers? If so, we're looking for an Automotive Service Advisor to join our team! LIMITED EXPERIENCE? We'll train you!

AutoPro Auto Service is a Google rated 4.9 star, reputable automotive service center dedicated to providing top-notch maintenance and repair services to our customers. We're seeking a dynamic and customer-focused individual to serve as the liaison between our skilled technicians and our valued clients.

Responsibilities:

• Greet customers and promptly understand their automotive service needs.
• Listen attentively to customers' concerns and accurately document vehicle symptoms and issues.
• Provide clear explanations of recommended repairs or maintenance, including cost estimates and timeframes.
• Schedule service appointments and coordinate with the service team to ensure timely completion of work.
• Keep customers informed of the status of their vehicle and any changes to the service plan.
• Upsell additional services or maintenance packages based on customers' needs and vehicle requirements.
• Handle customer inquiries, complaints, and feedback professionally and with empathy.
• Maintain detailed records of customer interactions, service histories, and vehicle repairs.
• Collaborate with the service manager and technicians to optimize workflow and improve customer satisfaction.
• Stay updated on industry trends, service techniques, and vehicle technologies to better assist customers and enhance service quality.
• Able to communicate with others in all situations.

Benefits:

• Health, vision and dental PAID 100% by our company.
• 401K 4% company match.
• Paid vacation and sick days.
• Paid uniforms.
• Discounts

Requirements:

• Previous experience in a automotive repair shop or parts store in a customer service role within the automotive industry preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer software for scheduling, invoicing, and record-keeping.
• Knowledge of automotive systems and repairs preferred.
• Willingness to learn and adapt to changing technologies and service procedures.
• High school diploma or equivalent; additional certifications or automotive training a plus.

Positive culture is very important to us. We work as a team!

Join our team and become an essential part of delivering exceptional service and building lasting relationships with our customers. Apply now to embark on a rewarding career in automotive service! AutoPro Auto Service is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Job Type: Full-time

Pay: $65,000.00 - $100,000.00 per year