What are the responsibilities and job description for the Inside Sales Key Account Representative position at Autoquip Corporation?

An individual responsible for leading the Autoquip team in the lifecycle to complete projects set by a timeline and adhering to our business initiatives. Taking the lead to communicate to the customer a timeline of progression from inception to commissioning. May maintain and manage the customer business relationship.

Responsibilities

Customer support – Serving as the primary point of contact to ensure all teams remain in synergy. The inside salesperson will provide complete customer support, both reseller and end user. This position manages the customer project from inception to commission.

o Supporting all internal and external customer contacts

o Occasional travel to customer facility, end user facility and or onsite support appearance can be expected. Recruiting team support as needed for application review, status and or commissioning.

Represent the company – The inside salesperson represents Autoquip to our customers professionally, honestly, and honorably. The inside salesperson works closely with our customers and their customers.

o Provide the customer a complete project status report in a Gantt chart to be reviewed with the customer on a reoccurring schedule.

Internal company communication – The inside salesperson works closely with outside sales, engineering, and manufacturing.

o Provide other team members with clear expectations of their role as it relates to the success of the project.

o Provide FAT timelines and develop the test requirements.

o Monitor / Manage / Direct all aspects of the project quality from quote to installation.

o Facilitate progression, review, and status meetings.

o Maintain system records for all transactions, communications, and document support.

o Provide costing methods, standards, and set procedures for success and profitability.

o Ensure the completion of all documentation from SOW, RFQ, Quote, Order, Specifications, Drawings, Manuals, Installation guides, Quality, Testing, COC, and parts list.

o Monitor and report costing with margin support while directing the project toward target expectations and develop a summary with future improvement directives.

o Provide project presentation upon completion along with a Case study for sharing internally and on social media.

Direct the organization to maintain and exceed customer expectations.

o Provide open communication to unforeseen issues and or setbacks with presenting to the customer a resolution.

o Provide feedback to all parties involved in the project.

o Establish and produce SOO as it applies to the application.

Project assignment – Projects will be tasked as directed.

o Portions of the project can be re-task to others based on availability and or skill set in support of the timeline and deliverables.

o Create Help Desk cases as needed, monitor the progression, resolution with complete follow up response from the customer.

Skills

Customer orientation – The inside sales professional must have the personality, attitude, and people skills to build relationship with Autoquip’s key customers to achieve short and long term results.

Communication skills – Ability to communicate with customers verbally and in writing.

Organization skills – The inside sales professional must be able to manage their time, while working on many quotations and orders. Responding to customer needs, internal and external.

Technical sales – Autoquip’s products are technical in nature and sold into industrial settings, thus involving a level of technical understanding and capacity. Ability to understand engineering drawings and technical information and the ability to communicate this information to a customer.

Project management skills and experience – Ability to manage projects of size and length with many moving parts.

Contract review and understanding – Ability to review contracts for acceptance and or providing exception and alternatives.

Accounting skills such as understanding of Bonds, Terms, Waivers

Ability to manage the project in MS Project with and Excel skills to support the customer

Project tracking and documentation thru MS One Note and meetings through MS teams

Experience in Project Management is necessary.

Business or Engineering bachelor’s degree preferred. Experience in either is required.

Business systems such as Epicor or equivalent preferred

Knowledge of MS office products

Innovative and creativity with the ability to provide conceptual presentations using SolidWorks preferred.

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