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Automotive Service Manager

AutosbyNelson
Martinsville, VA Full Time
POSTED ON 12/30/2024 CLOSED ON 1/6/2025

What are the responsibilities and job description for the Automotive Service Manager position at AutosbyNelson?

  • Oversee the Service Department, Technicians and Service Advisors
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with Shop Foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend Manager meetings and conduct Service Department meetings
  • Must be results-driven, highly energized, and a customer service-oriented leader
  • Must have a passion for taking care of customers
  • Handle and resolve customer complaints
  • Motivate, train, develop, and reward employees
  • Will communicate with customers about maintenance and service work needed efficiently

Qualifications/Requirements – Service Manager:

  • Previous dealership Service Manager experience preferred, but we will train candidates with Assistant Manager or Shop Foreman experience
  • Knowledge of dealership warranty process and policies; principles and processes for providing customer service
  • The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
  • The ability to use good judgment in challenging situations
  • A professional demeanor when interacting with customers
  • Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
  • Please upload your resume. Completing the online assessment will grant you priority consideration!
  • Must be authorized to work in the U.S. without sponsorship and be a current resident
  • Must pass pre-employment testing to include background checks, MVR, and drug screen

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Vision insurance

Shift:

  • 10 hour shift

Work Days:

  • Monday to Friday
  • Weekends as needed

Experience:

  • Service Management: 2 years (Required)

License/Certification:

  • Driver's License (Required)

Work Location: In person

Salary : $50,000 - $80,000

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