What are the responsibilities and job description for the Collections Specialist position at AutoStar Acceptance?
Are you looking for a position where you will be challenged and rewarded for your efforts? We are looking for a Collector to help take our account management team to the next level. We are a full-service auto finance company specializing in serving the subprime market. We are looking for candidates who can deliver superior results in a manner which is ethical, attentive and considerate to our customers.
Qualifications
- Excellent communication, negotiation and closing skills
- Ability to interact with customers in a professional, tactful and sensitive manner. Over the phone and through written communications.
- Excellent organizational and time management skills
- Attention to detail.
- A great people person who can work in a close-knit team environment.
- Possesses personal initiative, be a self-starter and goal driven.
Key responsibilities
- Reduce and control charge offs and achieve consistent monthly results.
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Assist other collectors on difficult accounts and resolve customer complaints.
- Handle inbound and make outbound customer service and collection calls.
- Accurately and professionally document account information and collection activities.
- Process electronic payments with accuracy.
- Locate customers using databases and references (Skip Trace).
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Other duties as assigned.
Preferred experience / Requirements
- 5 year of collection experience required or 10 years of customer service experience
- Successful completion of a background check required
Compensation
Company offers an hourly rate based on experience plus strong weekly and monthly bonuses. We also offer a comprehensive benefits package including:
- Dental / Vision / Life / Disability Insurance available
- 80 Hours of paid time off (accrues based on hours worked)
- 401k with company match after 30 days
Availability
- Our schedule is as follows: Monday-Friday 9 am-6 pm
AutoStar Acceptance is an equal opportunity employer in all aspects of employment without regard to race, age, sex, marital status, religion, disability, genetic information, military status or any other characteristic or status protected by law.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 10 years (Preferred)
- Collections: 5 years (Preferred)
Work Location: In person
Salary : $50,000 - $60,000