What are the responsibilities and job description for the Automotive Service Advisor position at Autotronic Performance?
Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services. Your expertise in automotive sales, service, and repair will help ensure that customers receive exceptional service and accurate information regarding their vehicle needs. You will play a crucial role in enhancing customer satisfaction and loyalty while effectively managing service operations.
Responsibilities
- Greet customers warmly and assess their automotive service needs.
- Provide detailed explanations of services offered, including oil changes, tire services, shocks and struts replacement, and other repair options.
- Prepare accurate service estimates for customers based on their vehicle issues and required repairs.
- Collaborate with service technicians to ensure that all customer concerns are addressed promptly and effectively.
- Maintain clear communication with customers throughout the service process, updating them on the status of their vehicles.
- Handle customer inquiries and resolve any issues or complaints in a professional manner.
- Document all services performed and maintain accurate records of customer interactions.
- Promote additional services that may benefit the customer’s vehicle performance.
Experience
- Previous experience in automotive sales or service is highly preferred.
- Knowledge of automotive repair processes, including oil changes, diagnostic, and general maintenance.
- Strong customer service skills with the ability to communicate effectively with clients.
- Experience in auto estimating and service writing is a plus.
- Familiarity with various automotive systems and components is beneficial.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
- Must be biligual (English & Spanish)
Join our team as an Automotive Service Advisor and contribute to providing outstanding automotive care while building lasting relationships with our valued customers.
Job Type: Full-time
Pay: $38,400.00 - $58,200.00 per year
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $38,400 - $58,200