AutoZone Cares Specialist

Position Summary 

As part of one of AutoZone’s core value cares about people, this position is responsible for making initial contact with injured AutoZoners to ensure that the wellbeing of our most important assets, our AutoZoners, are directed to receive proper medical care.  While acknowledging the claim has been set up.  This position will deliver the expectations required of the injured workers responsibility as well as provide contact information for key AutoZone team members (Resolution Manager, RHRM, Benefits Team, etc.).  Establishing a clear channel for communication acting as the liaison between internal and external partners to facilitate appropriate job placement.

Additionally, this position will review Auto Liability first reports of incident to make initial contact with claimants involved in motor vehicle collisions and extend AZO’s pledge and values of Cares About People to convey the process expectations and provide appropriate contact information for the timely handling of their claim.

Responsibilities:

• Establishes initial contact to relay the claim process to the injured AutoZone employee or Third-Party Claimant of what to expect and who the appropriate parties are to ensure proper care and that their information has been passed along to the TPA (third party claim administer).

• Establishes additional follow-up contact to ensure that the employee Workers’ Compensation case is being processed in a timely fashion and there are no outstanding issues that need to be resolved for either the employee or AutoZone.

• Provides information to AutoZone’s Work Comp or Liability team members of potential problems or issues that need to be addressed.

• Act as liaison between the TPA, HR, EH&S, Legal, Payroll, Benefits, employees and other departments/systems as appropriate

• Establishes positive rapport with AutoZoner or claimants with the goal of facilitating timely and appropriate return to work.

• Experience in managing complex Return to Work cases through early identification of Return-to-Work barriers and implementation of effective strategies

• Upon resolution of the claim, conduct a follow-up survey with the injured AutoZoner to see if there are any opportunities for process improvement.

• Review first report of injury claims for determination of whether claim presents high exposure potential for the company

• Maintains reports for tracking return to work activities and outcome of claims

• Create, run and monitor Period usage reports/metrics

• Assists with identifying and recommending efficiencies through technology.  Assisting in the initial process of Pharmacy Benefit Management and internal Workers’ Compensation information for field.

Requirements:

• Bachelor’s degree or equivalent required.

• Prior experience in Workers Compensation claim handling and/or prior experience in Human Resources dealing with the provision of job accommodations for work related restrictions; or prior experience with administration of disability claims and job analysis are strongly preferred

• Prior experience in a leadership capacity or working in a retail environment are a plus

• Excellent written and verbal communication skills

• Must be able to work independently with minimal supervision

• Ability to analyze, problem solve, organize and manage multiple priorities, and effectively follow up in a fast-paced environment

• Experience in Microsoft Office, Outlook, Microsoft Teams, claims systems and RMIS

#LI-MR1

Salary : $0