Front Desk Office Specialist

Job Summary

The front office manager will be held responsible for everyday administrative activities to help support day-to-day operations. The position will organize and coordinate administrative duties and office procedures. Responsibilities include answering incoming phone calls and inquiries, scheduling patient appointments, insurance verification, mailing/faxing paperwork as needed and all other relevant office responsibilities.

Duties and Responsibilities

· Strong communication and interpersonal skills

· Oversee daily team activities to support patient flow

· Recognizes and addresses issues that may arise

· Works closely with team to build and maintain high quality services to patients

· Promotes teamwork and open communication between staff

· Negotiate and resolve conflicts

· Responds to general program inquires

· Schedules and documents all patient appointments

· Prepares UDS cups for patients to screen

· Answers patient inquiries to include appointments and program requirements

· Enters patient information in a specific timeframe

· Ensure patient billing information is accurate and up-to-date

· Ensure patient’s account is current and in good standing

· Understands, enforces and follows all state, federal and local healthcare requirements

· Able to manage multiple tasks with focus on quality and detail

· Understands the importance and sensitivity of confidential matters

· Participates in community outreach, events, coalitions, etc..

· Trains new staff as needed

· Proficient in MS Office Suite

· Other duties as assigned by supervisor

Qualifications

· High School Diploma but Associates Degree preferred

Working Conditions

· It is reasonable to anticipate exposure to bloodborne pathogens and/or hazardous chemicals in this position.

Physical Requirements

• Ability to climb stairs.
• Ability to lift 35lbs.
• Visual and auditory acuity.
• Ability to walk and bend down.
• Ability to sit or stand for extended periods of time.
• Good eye/hand coordination and dexterity.
• Ability to appropriately dress to avoid exposure to bloodborne pathogens and bodily secretions.

Direct Reporting

· Operations Manager

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person