Account Executive

What We Do:

At Autura, we're revolutionizing the towing and recovery industry with cutting-edge software that makes a real difference for our customers. From towing service providers to local governments, our tools—like Towing Management Systems, ARIES Dispatch, and Impound solutions—are designed to simplify operations, boost safety, and drive success. Joining Autura means being part of a team that's passionate about innovation, collaboration, and making the world a little safer and smarter every day. Ready to help us pave the way?

About the Role:

At Autura, we're all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we're looking for a Merchant Sales Specialist to become a key player in revolutionizing merchant success with our premier payment's product, TowPay. This dynamic position melds outbound sales with strategic consultation, empowering you to elevate and expand merchant relationships. Your mission is to boost TowPay adoption, enhance retention, and ensure comprehensive merchant satisfaction. From initial outreach to seamless onboarding and beyond, you will lead merchants on a journey of success, utilizing your in-depth knowledge of payment solutions, a dedication to customer-centric service, and a tactical sales strategy that delivers results.

What You'll Be Doing:

Sales & Business Development:

• Engage potential clients through strategic research and outreach.
• Deliver impactful TowPay demonstrations and manage the sales cycle.
• Achieve sales targets and drive revenue growth.
  
  

Onboarding & Training:

• Guide merchants through a smooth onboarding process.
• Conduct tailored training sessions for effective TowPay adoption.
• Develop and implement customized onboarding plans.
  
  

Merchant Relationship Management:

• Cultivate long-term relationships as a trusted advisor.
• Conduct regular reviews to monitor progress and address challenges.
• Act as a customer advocate for continuous product improvement.
  
  

Retention, Growth & Platform Adoption:

• Monitor engagement and recommend strategies to optimize usage.
• Identify opportunities for upselling and cross-selling.
• Implement initiatives to enhance retention and satisfaction.
  
  

Support & Problem Solving:

• Quickly resolve merchant inquiries and issues.
• Collaborate with internal teams to troubleshoot and solve problems.
• Escalate critical issues for swift resolution.
  
  

Market & Product Expertise:

• Maintain deep knowledge of industry trends and competitor products.
• Understand merchant challenges and needs in the evolving market.
• Collaborate across teams to enhance the customer experience.
  
  

About You:

Required:

• 2 years of experience in sales, customer success, or account management in payments within the SaaS industry.
• Proven track record of meeting/exceeding sales quotas and driving customer retention.
• Strong understanding of payments within the SaaS industry
• Excellent communication, negotiation, and presentation skills.
• Self-motivated, goal-oriented, and capable of working independently.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and customer engagement platforms.
  
  

Preferred:

• Experience working with SMBs or merchants in retail, hospitality, or eCommerce sectors.
• Knowledge of payment processing technologies and SaaS trends.
• Bachelor's degree in business, Marketing, Communications, or a related field.
  
  

Who We Are & Benefits:

Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health, dental, vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work
  
  

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

For California residents please review our privacy policy here.

For this role, the base salary range is $55,000 - $65,000 OTE. Total compensation also includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.