Banquet Server, USC Hotel

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

We are seeking a Banquet Server to join our rapidly growing Banquets & Catering team.

The Opportunity:

As a Banquet Server, you will have the opportunity to make a significant impact on the guest experience and the quality of service that will be extended to visitors, students, faculty and staff on a daily basis. The Server primarily provides a consistent and professional delivery of customer service to guests, including full restaurant table service. As a customer-facing member of the Banquets and Catering team, the Banquet Server embodies the values and work ethic of the entire staff.

The Accountabilities:

• Provides professional delivery of food and beverage service to faculty, staff, students and guests. Takes accurate food and beverage orders and provides suggestions to customers based on established menus. 

• Provides basic hot and cold food and beverage preparation service from recipes. 

• Serves food and beverages to customers. Checks food and beverage orders for accuracy before they are presented to customers. Maintains established presentation standards for food and beverages. Attends to customers during their dining experience and provides excellent customer service. 

• Conducts service transactions. Accepts and processes payments for food and beverages in compliance with cash handling policies and procedures, and university and department guidelines. 

• Stocks and maintains all supplies, food items, and utensils. 

• Assists in set-up and break-down of dining room/event. 

• Delivers food items to various locations on university campus and offsite catering events. 

• Maintains cleanliness of facilities. Buses tables, as necessary. 

• Assists in kitchen sanitation program. Complies with standard food handling and sanitation procedures. 

• Adheres to department service standards and to all health, safety and university rules and regulations. 

• Attends and participates in meetings as required.

• Reports to station. ready to work at the time work assignment is scheduled to begin

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Requirements:

• Minimum Education: High school diploma not required.

• Minimum Experience: 1 year.

• Minimum Field of Expertise:

  • Knowledge of food handling and sanitation procedures.

  • Demonstrated customer service experience.

  • Experience working in a fast paced environment.

  • Ability to effectively communicate in English.

  • Must be 18 years of age or older.

  • Presents oneself professionally, in line with higher education environment.

  • Ability to lift up to 50 lbs.

  • Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

What We Prefer:

• Education: High school diploma or equivalent.

• Expertise: Two years in a restaurant/high volume banquet and catering operation. 

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $17.28. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.