What are the responsibilities and job description for the Customer Service Representative (Seasonal), LA Memorial Coliseum position at Auxiliary Services?
Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.
USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.
As the home for USC Trojans football since 1923, the Los Angeles Memorial Coliseum also plays host to concerts, international soccer matches, food festivals, and numerous other events. The Coliseum just completed a $315 million-dollar renovation that will usher in a new era of service as we continue to strive to be “The Greatest Stadium in the World.”
We are seeking a Customer Service Representative (Seasonal) to join our rapidly growing team.
The Opportunity:
USC is collecting resumes of potential customer service/events applicants for future Los Angeles Memorial Coliseum positions. Your application will be kept on file for consideration as openings occur.
The Customer Service Representative (Seasonal) position greets and assists visitors, answers questions, provides direction and appropriate information and performs clerical tasks, as assigned. The Customer Service Representative (Seasonal) communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information, directions, and policies. The Customer Service Representative (Seasonal) also assists staff with event-related calls and dispatch of personnel, incident resolution, meal ticket redeemable locations, events and general concerns. This position is also responsible for providing assistance to disabled guests, conducting internal ticket sales, and organizing and distributing meal tickets, radios, and equipment.
The Accountabilities:
Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts. Listens effectively, communicates clearly, and always maintains a friendly demeanor.
Must have knowledge of the Los Angeles Memorial Coliseum. Know how to give directions, solve issues and be pro-active in finding solutions. Provides accurate facility information and exceptional customer service to all customers.
Must have patience to respond and assist confused or irate customers. Must be able to handle stressful situations in a calm and professional manner.
Answers phone lines and direct calls to proper staff member/department. Must report issues and concerns to appropriate staff immediately.
Operates “customer service window” and responds to customer inquiries, as needed.
Provide customers with disability services as needed and has knowledge of services within the disabled community.
Follows proper cash handling procedures regarding money and completes ticket reconciliation at the end of each shift. Receives and processes all cash counter, phone and meal ticket orders.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The Qualifiers:
Minimum Education: High School diploma or equivalent combined experience.
Minimum Field of Expertise: Strong interpersonal and communication skills. Basic computer knowledge. Ability to work independently, prioritize and meet strict deadlines.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
What We Prefer:
Preferred Experience: Prior sales and customer service experience; ticketing sales.
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
FIGHT ON!
The hourly rate for this position is $17.28. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations
Minimum Education: High School diploma or equivalent combined experience. Minimum Field of Expertise: Strong interpersonal and communication skills. Basic computer knowledge. Ability to work independently, prioritize and meet strict deadlines. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
Salary : $17
