Demo
Salary Resume Critique Job Openings

Customer Service ISP Representative / Remote Call Center 24/7, must live in NYS

AV Staffing Solutions
Plainview, NY Remote Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/15/2025

Job Description

This is a remote position.

Exciting Opportunity : Join a New 24 / 7 Remote Call Center!

Location : Must reside in NY State

About Us :

Join a fast growing technology company committed to delivering top-tier  technical support and exceptional customer service.We’re seeking a

Customer Service ISP (Internet Service Provider) Representative who is bilingual, fluent in Spanish and English.  Utilizing strong technical internet-related skills to assist our customers with their services and account management.    This is a fully remote position supporting

rotating 24 / 7 shift operations, including weekends.   If you excel at technical problem-solving and customer engagement, we want to hear from you!

Job Summary :

As a  Customer Service ISP Representative , you will go beyond basic troubleshooting to include Level 2 support, managing account permissions, and leveraging advanced tools to resolve complex connectivity issues. You’ll handle customer chats and tickets with expertise, ensuring satisfaction and swift resolutions.

Key Responsibilities :

Technical Support :

  • Diagnose and resolve customer issues related to internet connectivity, networking, and devices.
  • Provide Level 2 support, including advanced troubleshooting and managing account permissions.
  • Utilize tools such as  Fresh Desk ,  Sonar CRM , and networking platforms (e.g., Rancid, Tacacs , Radius).
  • Stay updated on system updates and services to enhance support quality.

Customer Support :

  • Offer professional and timely assistance to customers experiencing technical difficulties.
  • Communicate clear and actionable solutions via chat, email, and support tickets.
  • Deliver outstanding customer service with a focus on technical accuracy and efficiency.

    • Ticket Management :

  • Document all interactions accurately using  Fresh Desk  and ensure timely follow-up within SLAs.
  • Track, prioritize, and resolve tickets effectively to maintain customer satisfaction.

    • Escalation & Collaboration :

  • Escalate unresolved or complex issues to network operations or IT teams when necessary.
  • Collaborate with cross-functional teams to ensure seamless issue resolution.

    • Quality Assurance :

  • Maintain compliance with company policies and service standards.
  • Actively participate in quality assurance programs to improve processes and outcomes.

    • Qualifications :

  • 1 years of customer service and technical support experience, preferably in a call center or IT support role.
  • Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM).
  • Strong written and verbal communication skills, with an ability to explain technical solutions clearly.
  • Availability for overnight shifts, weekends, and a rotating schedule.
  • Bilingual (Spanish / English) is required.

    • Why You’ll Love Working With Us :

  • Be part of a dynamic team that values innovation and collaboration.
  • Enjoy ongoing professional development and learning opportunities.
  • Make an impact by delivering exceptional technical support to customers.

    • Compensation and Employment Details :

  • Hourly Rate :  $16 - $18 per hour.
  • Paid training provided.
  • Temporary with potential for full-time based on performance and business needs.
  • Remote position (preferably near  Plainview, NY ).

    • Schedule :

  • 24 / 7 rotating shift operations, including weekends.
  • Flexibility for rotating shifts is required .

    • If you’re passionate about delivering high-quality technical support in a collaborative environment, apply now!

    Requirements

    technical support exp. call center, IT support, Level 2 support, adv. troubleshooting, managing account permissions, Fresh Desk, Sonar CRM, and networking platforms (e.g., Rancid, Tacacs , Radius), ticketing systems, strong communication skills

    Salary : $16 - $18

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service ISP Representative / Remote Call Center 24/7, must live in NYS?

    Sign up to receive alerts about other jobs on the Customer Service ISP Representative / Remote Call Center 24/7, must live in NYS career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $44,214 - $56,812
    Income Estimation: 
    $76,683 - $97,426
    Income Estimation: 
    $53,079 - $69,818
    Income Estimation: 
    $55,856 - $76,003
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $53,670 - $75,445
    Income Estimation: 
    $36,400 - $44,839
    Income Estimation: 
    $76,683 - $97,426
    Income Estimation: 
    $44,214 - $56,812
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at AV Staffing Solutions

    🎬 Join a Leading Audio-Visual Solutions Provider as an Audio-Visual Installation Technician!
    AV Staffing Solutions
    Hired Organization Address Broomall, PA Full Time
    Are you passionate about cutting-edge audio-visual technology ? Do you thrive in hands-on environments where you can app...
    Customer Service ISP ( Internet Service Provider) Representative/ Call Center Exp./ NY or FL, Remote
    AV Staffing Solutions
    Hired Organization Address Plainview, NY Full Time
    Job Description New and Exciting Opportunity : Join Our 24 / 7 Call Center, reside in NY or FL. Must have Call Center ex...
    Bilingual Customer Service ISP Representative / Remote Call Center 24/7, must live in NYS
    AV Staffing Solutions
    Hired Organization Address Plainview, NY Full Time
    Job Description This is a remote position. Exciting Opportunity : Join a New 24 / 7 Remote Call Center! Location : Must ...
    Inside Sales & Pricing Coordinator – Global Freight Forwarder
    AV Staffing Solutions
    Hired Organization Address Queens, NY Full Time
    Are you a detail-oriented, proactive problem solver with a knack for numbers and customer service? Do you thrive in a fa...
    View More Jobs at AV Staffing Solutions

    Not the job you're looking for? Here are some other Customer Service ISP Representative / Remote Call Center 24/7, must live in NYS jobs in the Plainview, NY area that may be a better fit.

    Bilingual Customer Service ISP Representative / Remote Call Center 24/7, must live in NYS

    AV Staffing Solutions, Plainview, NY

    Customer Service ISP ( Internet Service Provider) Representative/ Call Center Exp./ NY or FL, Remote

    AV Staffing Solutions, Plainview, NY

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!