What are the responsibilities and job description for the Customer Service Representative - Remote, 24/7 - must live in NY or FL position at AV Staffing Solutions?
Exciting Opportunity : Join a New 24 / 7 Remote Call Center!
Must reside in either NY or FL.
About Us :
Join a fast-growing technology company committed to delivering top-tier technical support and exceptional customer service. We're seeking a Customer Service Representative with strong technical troubleshooting skills to assist customers with internet-related issues and account management. This is a fully remote position supporting 24 / 7 operations, including weekends. If you excel at technical problem-solving and customer engagement, we want to hear from you!
Job Summary :
As a Customer Service Representative , you will go beyond basic troubleshooting to include Level 2 support, managing account permissions, and leveraging advanced tools to resolve complex connectivity issues. You'll handle customer chats and tickets with expertise, ensuring satisfaction and swift resolutions.
Key Responsibilities :
Technical Support :
- Diagnose and resolve customer issues related to internet connectivity, networking, and devices.
- Provide Level 2 support, including advanced troubleshooting and managing account permissions.
- Utilize tools such as Fresh Desk , Sonar CRM , and networking platforms (e.g., Rancid, Tacacs , Radius).
- Stay updated on system updates and services to enhance support quality.
Customer Support :
Ticket Management :
Escalation & Collaboration :
Quality Assurance :
Qualifications :
Why You'll Love Working With Us :
Compensation and Employment Details :
Schedule :
If you're passionate about delivering high-quality technical support in a collaborative environment, apply now!
Salary : $16 - $18
