Service Coordinator

* Please, only local candidates apply *

Are you looking to join a great company with a fun culture? Come to work with one of the most advanced Commercial Audio Visual technology companies in the industry.

Job Description:

The ideal candidate should have a background in a fast paced environment including experience with multi-line phones, and computers. Individuals must be able to work in a self-motivated manner. This is a key operational position with the opportunity to advance and grow with the company. You will be surrounded with a team of professionals who service and support commercial audio visual systems.

Job details:

• Act as the single point of contact to the customer and our technical team for projects and services.
• Strong computer skills including Microsoft Outlook, TEAMS, Excel and ConnectWise.
• Make decisions for service requests as they arrive by phone and email.

• Schedule internal meetings and service resources using AV-WORX customer relationship management software.
• Communication with customers and employees will be a key responsibility of this position and the candidate must be able to demonstrate great communication skills.

• Constant focus on customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team environment and communicate effectively.
• Escalate service requests to the appropriate resources
• Follow company procedures and processes.

• Enter all work as service tickets in ConnectWise.

Knowledge, Skills, and/or Abilities Required:

• Basic computer and operating system knowledge.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide services.

• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.
• Three way communication is a requirement.

Educational/Vocational/Previous Experience Recommendations:

• ConnectWise knowledge preferred.

• High School Diploma Required
• BS/BA preferred or related work experience
• Computer competent
• 2 years dispatching and customer service experience preferred.
• Experience working in the Audio Video Industry.

Benefits:

• Competitive salary based on experience and qualifications.
• Health, vision, life, 401k matching and dental benefits.
• Performance based incentives.
• Annual Bonus (based on performance).
• Full on the job training & support.
• Fun working environment and culture.
• Great opportunity for advancement.

• Mobile Phone and laptop will be provided.

Fun working environment with extracurricular activities onsite including a pool table and a putting green. Management frequently encourages having fun. The culture we support is not all about work but fun too.I

If you like technology and a fun working environment, then we encourage you to apply for this position.

** This position is located in West Palm Beach, Florida. The working hours are from 8:30am to 5:30pm, Monday - Friday.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Job Type: Full-time

Pay: $21.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) 4% Match
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Location:

• West Palm Beach, FL 33409 (Required)

Work Location: In person

Salary : $21 - $28