What are the responsibilities and job description for the Geographic Information Systems Technician position at Avacend Inc?
Responsibilities:
Acts as 1st line/tier of GIS technical support for
Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Assists team with GIS upgrades, projects, and provides on-call supports needed
Develops, updates, or maintains system/technical documentation as needed
Develops GIS User Group, resources, and assists in training material creation
Bachelor’s degree in related field from accredited college or university Required
Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro) Required 3 Years
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS Highly desired
Experience with ArcGIS Online or ArcGIS mobile applications Highly desired
Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience Highly desired
Passion to provide excellent customer service and build effective customer relationships Required
Excellent communication, interpersonal, collaboration, and teamwork skills Required
