What are the responsibilities and job description for the Asset Recovery Officer I | Full-Time position at Avadian Credit Union?
Description
Primary Job Role: Responsible for the collection and maintenance of delinquent accounts.
This position can be remote and will be subject to state approval. Approved states: Alabama, Tennessee, Georgia, Florida, Mississippi, Vermont, Ohio, Iowa, Illinois, Texas, New Mexico.
Functions and Responsibilities:
- Contact delinquent members by telephone and mail, determine the reason for delinquency, and take appropriate action to bring accounts current. Place appropriate codes, holds, and blocks on delinquent accounts and recommend action on those accounts that cannot be reached or make satisfactory arrangements.
- Manage 5-59 days past due collection queue to ensure work gaps and proper collection efforts have been performed.
- Maintain history files indicating all collection activity.
- Research and resolve credit-reporting disputes.
- Cross-sell Credit Union services when appropriate.
- Perform other duties as assigned.
Requirements
- Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
- Knowledge of the legal regulation (FDCPA) pertaining to collections and lending preferred.
- Prompt and regular attendance required.
Experience: One to three years experience in a financial institution or other collections organization preferred.
Education: High school diploma or GED.
Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
