Job Description

AvaHR, a leader in the Human Resources software industry, is excited to announce an opening for a Full-Time Customer Service Representative at our headquarters. This position is ideal for those who thrive in a dynamic, hands-on environment and are eager to provide excellent customer support while engaging directly with clients. As a cornerstone of client satisfaction and brand success, you are required to be onsite, since this is not a remote position.

This role provides a significant opportunity to leverage your customer service skills in a fast-paced professional setting, positively impacting client experiences and contributing to the operational excellence of AvaHR. Our Customer Service Representatives are pivotal in maintaining our reputation for top-tier client services and support.

Duties and Responsibilities

• Respond to client inquiries, providing timely and accurate information aligned with company policies.
• Address customer service issues with effective problem-solving skills, ensuring client satisfaction and retention.
• Conduct demonstrations of our software applications, guiding clients through features and functionalities.
• Maintain a thorough understanding of our products and services to offer customized solutions to each client.
• Log all communication and interactions in the CRM system to ensure consistency and continuity in customer service.
• Collaborate with the tech support team to resolve any technical issues experienced by clients during the use of our software.
• Participate in ongoing training to remain knowledgeable about industry trends and enhancements in our software suite.
• Support customer onboarding processes, ensuring a smooth transition and understanding of our systems.
• Monitor customer feedback and collaborate with the management team to devise strategies to improve service and products.
• Be an active participant in team meetings, providing feedback and sharing ideas on how to improve client experiences.

Requirements

• Proven customer support experience, particularly in a technological or software-based environment.
• Strong communication skills, capable of effectively conveying information in a clear and concise manner.
• Experience with CRM software and proficient in handling office technology and software.
• Superior problem-solving skills and the ability to think quickly under pressure.
• Demonstrated ability to handle and resolve customer service issues professionally.
• High school diploma required; further education or certification in customer service or related field preferred.
• Capability to perform and explain software demos, highlighting features relevant to customer needs.
• A strong desire to learn about products and remain up-to-date with new product releases and features.
• Excellent organizational skills, with the ability to manage multiple priorities effectively.
• High level of personal accountability and commitment to achieving top-quality results.