Vice President, Account Management

Avalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve clinical outcomes. Working with health plans across the country, the company covers more than 36 million lives and delivers 7-12% outpatient lab benefit savings. Avalon is pioneering a new era of value-driven care with its Lab Insights Platform that captures, digitizes, and analyzes lab results in real time to provide actionable insights for earlier disease detection, ensuring appropriate treatment protocols, and driving down overall cost.

Studies show that 30% of clinical laboratory testing is unnecessary or overused. Inappropriate testing or missing a key screening can lead to complications and expense arising from unwarranted care, or not obtaining proper care when needed, leading to increased health risks and costs. Avalon helps ensure delivery of the right test, at the right time, and in the right setting. We seek to ensure the most effective patient treatment, improve clinical outcomes, and optimize cost and affordability.

Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies.

Avalon is a high growth company where every associate has an opportunity to make a difference. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more information about Avalon, please visit www.avalonhcs.com.

Avalon Healthcare Solutions is proud to be an equal opportunity employer including disability/veteran. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Avalon Healthcare Solutions provides and maintains a drug-free workplace for its employees.

For more about Avalon, please visit our web site at http://www.avalonhcs.com.

About the Vice President, Account Management:

The Vice President, Account Management is responsible for overall client satisfaction, retention, and growth within an assigned book of business. This role is accountable for developing and cultivating long-term relationships with key client stakeholders and executive leaders, while monitoring program service delivery for clients and working cross-functionally within Avalon. The Vice President, Account Management is responsible for driving contract renewals, service expansion, and executing on strategic growth opportunities within the current clients. This position also drives client strategy and growth to Avalon. This role reports to the Executive Vice President, Account Management.

This position is eligible for remote work, but quarterly travel to the corporate office in Tampa, Florida is required.

Vice President, Account Management – Essential Functions and Responsibilities:

• Build strong partnerships and rapport with all levels of the clients' organization; represent the voice of the customer


• Understand client's competitive environment and challenges


• Consult with clients to understand business priorities for expansion and innovation


• Develop and lead the execution of cross-functional client strategic plans, including the development of effective value propositions to increase volume and profitability from Avalon network providers


• Work collaboratively with clients and internal partners to translate requests into actionable strategies and tactics to improve performance and deliver value


• Manage client contracts, facilitate deliverables, and drive initiatives


• Understands complex client financial arrangements and strategies


• Drives contract renewals including amendment execution


• Proactively review performance metrics to promote client satisfaction and work to anticipate needs and exceed client's expectations


• Works directly with the client to understand, represent, and drive client operational requirements throughout the organization


• Manages the execution of standard client requirements


• Responsible to ensure communication of the root cause and resolution path for operational issues that impact the assigned client


• Maintains appropriate documentation regarding change orders, operational issues, and problem resolution

Vice President, Account Management – Minimum Qualifications:

• 15 years of experience in healthcare account management and/or selling into payers


• Bachelor's degree or significant and relevant direct work experience in lieu of degree.


• Willingness and ability to travel up to 30% of the week to client sites and providers, as needed


• Strong analytical skills and proven ability to problem solve


• Proven experience in selling service expansion opportunities


• Ability to work cross-functionally to proactively communicate and to resolve issues with the appropriate sense of urgency


• Proven success in matrix environment


• Strong verbal and written communication skills


• Ability to interact effectively with counterparts at their assigned clients


• Knowledge of the healthcare industry, payers, and regulations

Vice President, Account Management – Qualifications Preferred:

• Master's degree in Business, Marketing, or Healthcare Administration


• Experience in a start-up or early-stage company helpful


• Knowledge of reference laboratory business, esoteric tests and processes strongly desired


• Experience working with Medicare and Medicaid programs

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