About Avalon Housing

At Avalon, housing is a basic human right. We envision a community in which all of our neighbors have a home, and an opportunity to thrive. We build supportive housing communities as a long-term solution to homelessness. Supportive housing is a combination of affordable housing (that we build) paired with services, like case management. We don't just help people find housing. Our property managers and support coordinators help people stay in their homes. Avalon owns and operates apartments in Washtenaw County, manages rent vouchers with private landlords, and partners with the Ann Arbor Housing Commission to provide housing alternatives for formerly homeless adults and families throughout Washtenaw County.

Become a Front Desk Volunteer at Avalon

Front desk volunteers play a supportive role by providing front desk coverage, accepting rent payments, routing phone calls and working on various data entry tasks. In the fast paced, dynamic, and fun-loving environment volunteers will learn various aspects of financial and administrative functions of Avalon Housing while providing their valuable time to further the organization's mission.

Volunteer Responsibilities

• Providing front desk coverage by:
  • Greeting visitors
  • Answering visitor questions
  • Answering and triaging phone calls
  • Collecting rent payments
• Tracking and logging shift information

Desired Skills and Abilities

There is no qualification requirement for this volunteer position. We can support you to develop the skills you need for this role. Our vision for the successful Volunteer includes the following characteristics:

• Growth mindset - emphasis on learning and growth
• Trustworthy - respect for rules and regulations in order to handle financial and other sensitive information
• Strong customer service approach
• Clear communicator
• Reliable

Availability

We seek volunteers who are available to spend time in the office on a regular basis for 4 - 8 hours a week, at least 12 hours a month.

Physical Demands

Volunteers may need to lift and carry items weighing up to 25 pounds.

Compensation

This is an unpaid voluntary role. However, any direct expenses related to the role will be reimbursed.

Avalon Housing is an equal-opportunity employer and actively seeks applicants from diverse racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to lesbian, gay, bisexual, queer, people who identify as transgender or non-binary, people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.