Server

AVALON HOTEL & BUNGALOWS PALM SPRINGS

An old-world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it’s no secret while Avalon’s sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s.

• Food & Beverage Service:
  • Greet guests warmly and professionally, offering menus and explaining specials or promotions.
  • Take accurate food and beverage orders, ensuring all guest preferences and dietary needs are noted.
  • Serve food and beverages in a timely manner, ensuring accuracy, presentation, and quality.
  • Offer menu recommendations and answer questions about food items, ingredients, and preparation methods.
  • Ensure all orders are delivered to the correct table, and any changes or adjustments are made quickly.
• Guest Interaction & Service Excellence:
  • Create a welcoming and friendly atmosphere by engaging with guests throughout their meal, ensuring their needs are met promptly and courteously.
  • Respond to guest inquiries regarding the menu, restaurant policies, and hotel services.
  • Upsell food and beverage items, including daily specials or featured menu items, to enhance the guest experience and increase sales.
  • Monitor guest satisfaction and ensure that all issues or complaints are handled swiftly and professionally, escalating to management when necessary.
  • Provide guests with accurate billing information and handle payments accurately.
• Dining Area Maintenance & Cleanliness:
  • Maintain a clean, organized, and welcoming dining area, including resetting tables, clearing dishes, and preparing tables for new guests.
  • Ensure the dining room is stocked with necessary utensils, napkins, condiments, and beverages.
  • Collaborate with other staff members to maintain an efficient workflow in the restaurant.
  • Adhere to all health and safety standards, ensuring cleanliness and sanitation at all times.
• Collaboration & Team Support:
  • Work closely with kitchen and bar staff to ensure smooth and efficient service throughout the shift.
  • Assist with pre-service tasks, including setting up the dining area and restocking supplies.
  • Assist in training new servers by sharing knowledge of restaurant procedures, guest service expectations, and food & beverage offerings.
  • Support other team members as needed to ensure a seamless guest experience.
• Cash Handling & Transactions:
  • Process payments for food and beverage orders, ensuring accuracy and timely transactions.
  • Handle cash, credit card payments, and tips, following proper cash handling procedures.
  • Ensure guest bills are accurate and provide clear explanations if needed.

• High school diploma or equivalent required.
• Previous experience in a food service or hospitality role is preferred.
• Knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Must obtain and maintain a current Food Handler's and RBS certification.

• Strong communication skills with the ability to engage guests and handle multiple tasks.
• Ability to work efficiently in a fast-paced environment while maintaining a high level of service.
• Excellent organizational skills and attention to detail, particularly in managing orders and guest needs.
• Strong teamwork abilities and a positive, customer-focused attitude.
• Ability to remember guest preferences and handle special requests.

• Ability to stand and move around the restaurant for extended periods.
• Ability to carry trays, plates, and drinks, with the ability to lift up to 25 pounds.
• Ability to work in a high-energy, fast-paced environment, particularly during peak service hours.
• Occasional bending, reaching, and stooping to restock supplies or retrieve items.