Maintenance Coordinator

Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work.

The Role

The Maintenance Coordinator I is responsible for managing the administrative tasks for a large, complex community or group of communities (neighborhood). This associate supports the maintenance or office administrative functions, depending on the needs of the community or neighborhood, which includes supporting some or all of the following processes: service requests, preventive maintenance, on-site purchasing, move-ins, renewals, move-outs, project management, and general administration

• Supports the service request process, which includes entering, tracking, and closing service requests, and follows up on outstanding issues and completes warm calls.
• Supports the preventive maintenance and project management processes, prepares resident communications, schedules appointments, tracks and closes preventive maintenance tasks, assists with contract preparation, and maintains files to comply with company policies.
• Supports the move-in, move-out, and renewal processes; schedules inspections, move-ins and move-outs; prepares resident communication packages and lease paperwork; prepares the itemized receipts and photos for security deposit submittals.
• Support the office with resident amenities and security to include parking, guest suites, community room reservations, electronic access, resident package delivery/acceptance, etc.
• Updates maintenance and environmental documentation, such as carpet replacement logs, hot water tank replacement logs, exterminating logs, lead paint notification, asbestos awareness, etc.
• Supports the office and maintenance purchasing processes, enters orders and invoices, researches aged orders and invoices, confirms the receipt of goods, and communicates accruals to the Accounting department.
• Maintains partnership with the Customer Care Center.
• Provides general administrative support, such as report preparation and meeting coordination.
• Monitors and adheres to applicable AVB policies and Procedures and ensures compliance as needed with federal, state, and local laws, specifically Fair Housing regulations.

Minimum Qualifications:

Education:

• High School diploma or equivalent (GED) required.
• Bachelor’s degree preferred.

Certification or Licensures:

• None required.

Experience:

• 1 - 2 years of multi-family or related (retail, commercial, or hospitality) property management experience preferred.

Knowledge, Skills and Abilities:

• Strong communication, organizational skills and the ability to multi-task.
• Ability to prioritize duties accordingly.
• Listens and quickly develops rapport with residents and associates and successfully solves problems.
• Completes repetitive administrative tasks with high attention to detail and limited mistakes.
• Manages multiple on-going tasks and schedules and adheres to and enforces required deadlines.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.
• Frequently transports objects of up to 25 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving.
• Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.)

How AvalonBay Supports You

Additional Info