Resident Services Coordinator

Resident Services Coordinator

Position Type : State :

Virginia

City : Vienna

Zip Code : 22182

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

The Resident Services Coordinator is responsible for implementing programs to address resident satisfaction with services provided during the renovation / rehabilitation process. This associate also responds to resident requests and inquiries and works to address resident concerns and issues in accordance with the company's customer service standards.

• Communicates with residents to ensure residents are knowledgeable regarding community's services, operating procedures, and issues during renovation / rehabilitation process.
• Responds to resident requests, works with residents to minimize / resolve problems and complaints, and follows through to ensure issue is resolved.
• Coordinates resident service issues with appropriate community staff, such as maintenance, concierge, leasing, and management and ensures resident issues are resolved in a timely manner.
• Implements all applicable AVB policies and procedures and ensures compliance as needed.
• Ensures compliance with all federal, state, and local laws, specifically Fair Housing.

Non-Essential Functions :

All other tasks as assigned by the manager.

Minimum Qualifications :

Education :

Certification or Licensures :

Experience :

Knowledge, Skills and Abilities :

Physical Demands :

Working Environment :

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer :

Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https : / / jobs.avalonbay.com / benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https : / / www.avaloncommunities.com / california-personnel-privacy-notice / )