What are the responsibilities and job description for the Community Outreach Coordinator position at Avanath?
**Overview**
At Avanath, we are dedicated to providing affordable housing for the workforce. Our team is passionate about creating an unforgettable experience as a great place to live, work, and be. We cultivate strong relationships with residents, vendors, and community partners to foster success and effectiveness.
**Job Description**
The Resident Services Coordinator (RSC) plays a vital role in enhancing community engagement and customer satisfaction. This position involves building strong relationships with residents, coordinating social programs, events, and services that align with the needs of the community and organization. The RSC will work closely with the Director of Resident Services and report directly to the Community Manager.
**Key Responsibilities**
- Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
- Conduct regular check-ins and build strong internal and external community connections with community resource organizations.
- Lead routine resident orientation sessions and familiarize residents with services and policies.
- Urgently assist in the resolution of all customer service-related items.
- Assist in the execution of the community's customer service management plan to improve customer satisfaction scores and online reputation.
**Required Skills and Qualifications**
- Strong customer service and verbal/written communication skills
- Strong interpersonal skills
- 1 years of service coordination and event planning or equivalent experience
- Ability to set priorities and manage time effectively
- Experience in social services, case management, or human resources
**Benefits**
We offer comprehensive benefits, including health, dental, and vision insurance, 401(k), personal time off, paid holidays, and more. We also provide opportunities for growth and development through training classes, one-on-one coaching, and online training platforms.
**Diversity and Inclusion**
Avanath is committed to fostering a culture of diversity, equity, and inclusion. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences enables us to proactively and creatively achieve our mission.
