What are the responsibilities and job description for the Customer Service Manager position at Avance Consulting?
Job Title : Customer Service Manager
Location : Waverly, NY
Position Overview :
We are seeking a dynamic Customer Service Manager to advocate for our customers and facilitate seamless communication across departments. This role, based in Waverly, NY, reports directly to the Director of Growth and plays a key role in ensuring customer satisfaction and operational efficiency.
Key Responsibilities :
- Act as the primary advocate for customers, ensuring their needs are met with excellence.
- Gather and manage customer forecasts to align with production planning.
- Work closely with the supply chain team to ensure materials and production schedules meet customer demands.
- Reconcile loss for each customer and negotiate monthly loss credits.
- Collaborate across departments to ensure accurate and timely data sharing with customers.
- Develop and implement customer service policies and procedures to enhance efficiency and satisfaction.
- Monitor key customer service metrics, identify trends, and drive continuous improvement.
- Oversee the customer service budget and allocate resources effectively.
- Stay informed on industry trends and best practices in beverage co-packaging and contract manufacturing.
Qualifications & Skills :
