What are the responsibilities and job description for the Peoplesoft Service Delivery Manager position at Avance Consulting?
Job Details
Client Relationship Management:
Build and maintain strong relationships with clients, understanding their needs and expectations, and acting as the primary point of contact for service delivery issues.
Service Level Agreement (SLA) Management:
Ensure adherence to SLAs by monitoring performance metrics, identifying potential risks, and taking corrective action when necessary.
Project Oversight:
Lead project teams, monitor progress against project plans, and manage project scope, budget, and timelines to ensure successful service delivery.
Quality Assurance:
Implement quality control measures to monitor service performance and identify areas for improvement, ensuring consistent high-quality service delivery.
Performance Reporting:
Track key performance indicators (KPIs) and generate reports to provide insights into service delivery performance and identify areas for optimization.
Incident Management:
Respond to customer issues promptly, troubleshoot problems, and escalate critical incidents to appropriate stakeholders.
