ServiceNow ITSM Architect

Job Description

Must Have Experience

• Hands On Experienced in implementation of ITSM solution using industry best practices
• Seasoned with Custom App implementation.
• Experienced of implementing in one of ITOM, ITBM, GRC, CSM, HRSD other than ITSM.
• Good experience of Service Portal and widget creation
• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation
• Hands-on development experience of REST and SOAP based integration, scripted REST and SOAP API creation
• ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Knowledge of Authentication via Auth 2.0, certificates, and Mid Server
• Implemented ServiceNow project in Domain separated instance
• Good knowledge of MID Server installation and management
• Experience of LDAP/Active Directory/SSO implementation

Good to have Experience

• Worked on CSM, HRSD, GRC, ITBM
• Experience in working on Performance Analytics
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt. and Orchestration use cases.
• Review existing set up and provide best practice recommendations in line with the OEM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred

Academic and Professional Experience

Professional

• 8 years of experience with ServiceNow required
• 10 years of experience with IT Industry required

Academics

• Certified System Admin
• CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
• ITIL Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.