What are the responsibilities and job description for the Technical Operations Manager position at Avance Consulting?
Job Description
Job Description
This position will also be responsible for training, developing and evaluating the assigned technicians
to maximize the customer experience and operational productivity. A 60-70% portion of the time may
be spent working in the field with the technicians in a hands-on teaching approach.
Job Responsibilities :
- Manager daily activity of Service Install and Maintenance technicians.
- Ensure responsiveness and first-time resolution to installation and trouble call work orders.
- Ensure compliance with company quality and safety standards.
- Perform practical evaluations to verify technical competencies.
- Perform restoration of signal outages in the feeder / distribution and trunk systems and serve
on-call.
travel to other systems if needed.
Required Skills / Experience :
Valid state drivers license, with an excellent driving record.
Headend and CMTS (RF side) experience required
Knowledge with node split / optimization
Familiar with breakup of Down-streams / Up-streams
Sweep and Balance experience
High school diploma or its equivalent.
Minimum of 10 years of residential cable television or related telecom industry
experience.
Prior management or supervisory experience is required.
Basic courtesy, diplomatic abilities and a pleasant demeanor.
Ability to communicate effectively with all levels of company Media personnel and with
outside vendors and contractors.
Maintain confidentiality in regards to company, employee and customer situations.
Work under minimal supervision, within broad guidelines of procedures and goals.
Apply technical expertise to a variety of situations, evaluate problems, and implement
the best solutions.
we offers a robust benefits package
including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the company
coverage areas.
