What are the responsibilities and job description for the SAP L1 Support MM position at Avance?
Role : - SAP L1 Support MM Arkansas City, KS(Winfield KS) ( Day 1 Onsite role) FTE / Contract Job Description : Incident Solving Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters Perform root cause analysis and provide solutions Achieve a good level of customer satisfaction Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching Share and document knowledge through creation of WIKI entries and Knowledge Base articles 2) Additional Tasks Participate in weekend support / 24x7 support activities Report errors to development organizations Participate in Knowledge Management (WIKI content, Knowledge Base Articles) 3) Support Without Incidents participate in projects aimed at achieving the organizational vision. Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer. Behaviors : Ownership Take ownership of the decisions you make. Accountability Be accountable for the actions you take. Responsibility Take responsibility for the end results or outcomes. EDUCATION University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered. SKILLS AND COMPETENCIES Required : Excellent diagnostic and technical analysis skills Ability to assess, plan and troubleshoot while collecting information about the customer issue. Solid understanding of Internet technologies Familiarity with general business terms and processes Excellent English communication skills (written and oral)
