What are the responsibilities and job description for the Analyst - Claims Management position at Avangrid?
Job Title: Analyst - Claims Management
Department: LGL General Counsel Networks
Reports to: Manager - Claims
Location: In Office, Lewiston ME
Location: In Office, Lewiston ME
The base salary range for this position is dependent upon experience and location, ranging from: $62,964 - $78,705
Job Summary
Reporting to the Senior Counsel / Director of Claims and the Manager of Claims for Avangrid Networks, this position is responsible for customer interface, claims processing, and investigation of claims for personal injury and property damage on behalf of Avangrid Network’s operating companies in New York, Maine and Connecticut. The selected candidate must have excellent written and oral communication skills, be highly organized and be able to manage a large number of claim files in a diligent, professional and timely manner. The position requires a proactive mindset, strong written and oral communication skills and a high degree of business judgment in order to advise management of high-risk claims, incidents and trends relevant to business operations and risk.
Key Responsibilities
- Lead point of contact for initial and follow-up customer contacts as well as processing and assignment of claims to designated opco analysts.
- May be asked to investigate, manage and report all aspects of self-insured retained loss claims and potential claims involving automobile liability, general liability, property damage and personal injuries.
- Supports the negotiation and settlement of claims in accordance with company policy, working directly with legal staff and outside counsel on larger claims. Supports other groups, such as customer service and regulatory, on issues relating to customer relations and/or regulatory complaints.
- Provides analysis and fact-finding to support corporate property and liability claims and incident investigations.
- Responsible for entering, maintaining and closing records on STARS claims management system.
- Responsible for tracking and resolving escalated complaints and appeals from customers, briefing director and manager of same.
- Provides support in responding to PUC/PSC complaints associated with claims.
- Financial Responsibilities include:
- Manage spending on outside claims adjusters
- Determine fair value for settling claims
- Support claims financial reporting on monthly, quarterly and annual basis
- Efficiency
- Negotiating financial settlements favorable to the Company and its customers
- Create Revenue Enhancements
- Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions.
- Nature of work requires that candidate to adhere to a policy of strict confidentiality.
Required Qualifications
Education & Experience:
- High school diploma and a minimum of five (5) years or more work experience applicable to a corporate legal, customer claims or insurance department. An equivalent combination of education and experience may be considered.
Skills/Abilities:
- High-level of interpersonal skills and high emotional intelligence with an ability to actively listen, communicate effectively in writing and orally with customers and business partners at all levels of the organization.
- Candidate must have a commitment to delivering excellent customer service to claimants and internal stakeholders alike, with an active interest in driving improvements.
- High capabilities of organizational, time management and problem-solving skills.
- Excellent oral and written communication skills. Candidate must be capable of communicating with internal and external audiences in writing and over the phone without supervision.
- Proficient computer skills, specifically the Microsoft Office suite and an ability to learn to use claims management database.
- Attention to detail, good business judgment and ability to make independent decisions is essential.
- Ability to investigate, document facts and make reasoned recommendations to management and business areas.
Preferred Qualifications
- Bachelor’s degree with five (5) years’ experience working in a law firm, corporation, insurance company or other setting related to the following: claim investigation, assessment of property and casualty claims field, logistics and operations, or retail customer service.
Competencies (this is standard for all jobs)
- Growth & Continuous Improvement
- Initiative & Change
- Focused on Results
- Customer Centric (internal and/or External)
- Communication
- Collaboration
- Leadership (people managers/leaders)
(technical skills are not considered competencies)
Company:
CENTRAL MAINE POWER CO
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at
careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Job Posting End Date:
February-11-2025Salary : $62,964 - $78,705
