Lead Analyst - CCS Business Support

Lead Analyst - CCS Business Support

Reporting to Supervisor, Business Support & Solutions

Location : Kirkwood, NY or Orange, CT

Work Type : Office

The base salary range for this position is dependent upon experience and location, ranging from $83,804 to $115,232

Job Summary

1. Enterprise wide responsibility for production support across 3

distinct and unique SAP IS-U / CCS Systems throughout the operating

companies at AVANGRID Networks.

2. First level production support to all AVANGRID Networks

functional business areas relating to Customer Service SAP systems and

• related technical interfaces such Web, IVR, and EDI transactions;

involving trouble analysis, solution determination, testing, and

implementations.

3. Project leadership for technical initiatives and managing them

through the Software Development Life Cycle (SDLC) phases of Business

Requirements, Technical Design, Development, Test Writing, Testing,

Implementation, and post Implementation Support.

4. Collaboration and facilitation across the enterprise between

business product owners, business process owners, IT departments,

Management, Senior Management stake holders (internal and external), and

3rd party vendors for Customer Service SAP systems and related

applications.

5. Provides technical leadership guidance and mentoring to analysts

within a highly skilled department as well as all other business product

owners.

Key Responsibilities

Systems integration knowledge relating to the design, configuration, and

testing of production resolutions and project enhancements within the 3

SAP Customer Care and Services Systems throughout AVANGRID Networks.

Collaborates with business organizations, vendors, and IT Leads

throughout AVANGRID including : Customer Service, GIS & Business

Warehouse, Electric & Gas Operations, Web / Portal Applications,

Compliancy & Security, Networking, Infrastructure DBA, and Production

Control. (25%)

Billing and Invoicing, Front Office, Financial and Contract Accounting

FICA), Retail Access, and Device Management. Such projects relate to

functionality enhancements in the areas of : Customer Relationship &

Billing Systems (i.e. Smart Care), Advanced Meter Infrastructure

Systems, Siemens / OMS Systems, Customer Rate Cases, ESCO Regulatory

Orders, Accelerated Web enhancements, and IVR Upgrades. This effort

includes analysis, project schedule, requirements / design documentation,

test plans, testing, test results documentation, implementation, and

post implementation support tasks of a project. Including cost and

resource estimates for major projects, along with complex calculations

for the selection and evaluation of in-house technical solutions and

external vendors. (25%)

enterprise (NY, ME, CT / MA) in the prioritization, analysis, innovative

solution determination, testing, and efficient deployment of AVANGRID

Networks application resolutions. Provides explanations of complex

concepts and risks both simply and accurately to non-technical end-

users. (20%)

areas such as : Back Office Billing, Back Office Credit & Collections,

Supplier Relations, Call Centers, Field Customer Service, Meter

Services, and Corporate Cash Management; in their decision making,

process improvement initiatives, and in support of their efficient

business operations. (10%)

and develops accurate data analyses regarding production issues, project

supporting details, regulatory proceedings, and internal / external

audits. (5%)

collections, improving customer satisfaction levels, improving the

customer experience, adherence to regulatory impacts / deadlines, and the

review of public service commission orders. (5%)

documentation including business requirements, technical designs, test

plans, project timelines, test cases, test results, business process

procedures, reference and training materials. (5%)

Required Qualifications

Preferred Qualifications

Contract Accounting (FICA), Retail Access, and Device Management.

Microsoft Excel spreadsheets.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables.

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

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Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Job Posting End Date :

January-31-2025PDN-9df88bad-845f-433e-af7c-66ba3a0b55d5

Salary : $83,804 - $115,232