What are the responsibilities and job description for the EUC Engineer position at Avani Tech Solutions Private Limited?
Job Title: EUC Engineer
Location: Orlando, FL 32817
Duration: 7 months, Contract to hire after 90 days
PR: $35.00/hr on W2
Description
Install, Upgrade, Deploy, Test, maintain and troubleshoot Windows and Mac OS X including O365; provide and restore systems configurations and/or reimage or refresh
PC desktop, end-user support, new hire systems setups, refresh; provide software and hardware evaluations and upgrades
Install and repair computer hardware and peripheral components such as monitors, keyboards
Troubleshoot hardware, software including network and internet connectivity issues on site or remotely, LAN, MAN and WAN, VOIP issues; able to isolate issues and perform root cause
Provides quick response and maximum uptime for all users and performs end user training when necessary
Assist troubleshoot software and hardware failures; help identify and triage connectivity issues; voice/telecom, network, software impacting single or multiple users
Set up and support One Drive, Slack, Teams collaboration software
Provide assistance and support for remote employees using BSP/VPN and remote tools
Strong Customer Service and communication skills; verbal and written
Demonstrated excellent interpersonal skills; ability to work well with other support groups as well as client facing customer service skills
Support Windows Bit Locker and Mac File Vault encryption and security tools including backup and restores using standard Windows and Mac utilities; standard windows migration USMT
Managing and implementing IOS devices
Maintain knowledge base database , documentation and asset inventory database via client AMDB
Work closely with team and other Towers and service providers to resolve issues and problems; escalate issues and/or coordinate with other team and service providers as necessary
Monitor SNOW tickets and perform ticket hygiene. Monitor assignment groups to meet Service Level Agreements managing individual ticket count and productivity, (SLA)
Take on small projects from start to finish
Location: Orlando, FL 32817
Duration: 7 months, Contract to hire after 90 days
PR: $35.00/hr on W2
Description
Install, Upgrade, Deploy, Test, maintain and troubleshoot Windows and Mac OS X including O365; provide and restore systems configurations and/or reimage or refresh
PC desktop, end-user support, new hire systems setups, refresh; provide software and hardware evaluations and upgrades
Install and repair computer hardware and peripheral components such as monitors, keyboards
Troubleshoot hardware, software including network and internet connectivity issues on site or remotely, LAN, MAN and WAN, VOIP issues; able to isolate issues and perform root cause
Provides quick response and maximum uptime for all users and performs end user training when necessary
Assist troubleshoot software and hardware failures; help identify and triage connectivity issues; voice/telecom, network, software impacting single or multiple users
Set up and support One Drive, Slack, Teams collaboration software
Provide assistance and support for remote employees using BSP/VPN and remote tools
Strong Customer Service and communication skills; verbal and written
Demonstrated excellent interpersonal skills; ability to work well with other support groups as well as client facing customer service skills
Support Windows Bit Locker and Mac File Vault encryption and security tools including backup and restores using standard Windows and Mac utilities; standard windows migration USMT
Managing and implementing IOS devices
Maintain knowledge base database , documentation and asset inventory database via client AMDB
Work closely with team and other Towers and service providers to resolve issues and problems; escalate issues and/or coordinate with other team and service providers as necessary
Monitor SNOW tickets and perform ticket hygiene. Monitor assignment groups to meet Service Level Agreements managing individual ticket count and productivity, (SLA)
Take on small projects from start to finish
Salary : $35
