What are the responsibilities and job description for the Senior Desktop Engineer position at Avani Tech Solutions Private Limited?
Job Title: Senior Desktop Engineer
Location: 1138 Celebration Boulevard, Celebration, FL 34747
Duration: 6 months - with possible extension
PR: $41.40/hr on w2
Description
Delivery Role:
End User Computing Desktop Services – Support Engineer
Position Purpose
The Windows EUC Field Support Engineer will be a member of the onsite EUC support team, with their prime responsibility supporting MAC devices and Windows desktop, laptop and mobile computing devices for client End Users and Cast Members. The support engineer provides customer service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the End User or Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects.
Required Qualifications
Location: 1138 Celebration Boulevard, Celebration, FL 34747
Duration: 6 months - with possible extension
PR: $41.40/hr on w2
Description
Delivery Role:
End User Computing Desktop Services – Support Engineer
Position Purpose
The Windows EUC Field Support Engineer will be a member of the onsite EUC support team, with their prime responsibility supporting MAC devices and Windows desktop, laptop and mobile computing devices for client End Users and Cast Members. The support engineer provides customer service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the End User or Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects.
Required Qualifications
- Service Desk Experience with call handling, warm-transfer and call center activities (chat experience a plus)
- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
- 3 years’ experience providing onsite support in an enterprise environment
- Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment
- Extensive experience with Microsoft 365 product family
- Excellent communication (verbal and oral) skills to interact with end users at all levels
- Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
- Associate’s or bachelor’s degree desired
- Working knowledge of Active Directory and secure LDAP
- Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
- Very strong working knowledge of Windows 10 and higher
- Very strong working knowledge of MAC’s (including JAMF)
- Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
- Working knowledge of CrowdStrike security platforms
- Experience with Bitlocker disk encryption
- Tech Certifications (A , Hardware, Microsoft certifications a plus)
Salary : $41
