Clinical Support Specialist, Game Ready - Northeast

Requisition ID:6319

Job Title:Clinical Support Specialist, Game Ready - Northeast

Job Country:United States (US)

Here at Avanos Medical, we passionately believe in three things:

• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.

Employment for customer facing roles is contingent upon your ability to satisfy all vendor credentialing requirements. If you are unable to be credentialed, Avanos reserves the right to withdraw your employment offer or end your employment. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter.We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit www.avanos.com.

Territory: Northeast

Covering: Maryland, DC, Pennsylvania, New York, New Jersey, Vermont, New Hampshire, Maine, Connecticut, Massachusetts, Rhode Island, Delaware

The Clinical Specialist (CS) will be an extension of the sales arm in the territory. The CS's primary responsibilities will be to obtain orders, drive sales revenue for new and existing Game Ready customers, and provide day to day service and product support for patient rentals.

Specific Responsibilities Include:

• Support designated Ortho Independent Representative (IR) in driving product sales by interfacing with clinician customers, doctors, nurses, and operating room staff and obtaining the required prescription information to close the sale.
• Have in-depth knowledge of Game Ready GRPro 2.1 and Med4Elite systems.
• Schedule in-services and patient set-up while increasing product awareness. Including 24 hour, on-call support, and pick up of patient rental units.
• Process orders (including demos) through the DME and Game Ready systems.
• Adhere to Game Ready Inventory Best Practices (see training curriculum) which includes, but is not limited to:
  • Interface with Game Ready Fleet Management team to report inventory and manage metrics
  • Inventory Management QuickCheck
  • Irretrievable Rental Unit Process
  • Verify Serial Numbers Received on New Shipments
  • Audit Responsibilities
• Maintain and troubleshoot rental fleet per SOP requirements
• Responsible for being up to date on:
  • Corporate compliance
  • Healthcare compliance and vendor credentialing
  • Quality and Regulatory rules/guidelines relating to customer complaints
  • Standard rules/training around the company Code of Conduct
  • Necessary hospital credentialing that may be required for access
  • Local territory field travel required.

Required:

• Bachelor's degree
• Team player with excellent communication, customer service, and organization skills
• High level of integrity and professionalism with the ability to communicate effectively with patients and health care professionals
• Ability to follow directions, interact effectively with co-workers and understand and follow posted work rules and procedures as well as accept constructive criticism
• Flexibility to work varying shifts each week
• Ability to lift 40 lbs.
• Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook)

Preferred:

• 2 years of applicable work experience in the health care field

Salary Range:

The anticipated average base pay range for this position is $40,000 - $65,000. In addition, this role is eligible for an attractive incentive compensation program and benefits. In specific locations, the pay range may vary from the base posted.

Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here

Join us at Avanos
Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.

Make your career count
Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.

Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.

benefits on day 1

uncapped sales commissions

#LI-Remote