What are the responsibilities and job description for the Call Center Representative position at Avanta Dental?
Avanta Dental of Yakima is seeking a friendly, highly motivated, dedicated, and professional Call Center Representative to join our team and help us provide excellent service. At Avanta Dental, we are committed to providing high-quality dental care to our patients and creating long lasting relationships. Our call center team plays a vital role in ensuring a smooth and efficient patient experience. The ideal candidate will be a quick learner with a patient-focused attitude who can memorize scripts and adapt them when issues arise during a call. The candidate must be reliable, responsible, organized, and have impeccable work ethic and excellent customer service skills. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance to patients with their dental care needs. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping patients. This is a long term position with a great compensation package and high potential for learning and growth.
Bi-lingual is preferred, but not required.
Knowledge of dental terminology is a plus.
Ability to multitask and manage high call volumes.
Excellent attention to detail and organizational skills.
Previous experience in a customer service or call center role is preferred.
Benefits include:
On The Job Training
Competitive Wages
Paid Time Off; Vacation/sick days
Paid Holidays
Uniforms
Insurance Benefits
Employee Discounts
401K
Gym Membership
We are a practice where you are not only just a part of our team but you are part of the Avanta Dental family. If you feel you are the right fit for this position, apply by calling our office manager Belen at 509.204.5756 and leaving a 30 second voicemail telling us why you would be the perfect candidate for this position.
