What are the responsibilities and job description for the Medical Device Technician position at Avante Health Solutions?
Reporting to the Tech Supervisor in the Engineering Department, the Biomedical Technician II, is responsible to complete accurately and efficiently component level repairs in multiple biomedical device modalities. This position serves as a key role in the company’s repair services. The Tech II understands the production needs with minimal guidance and works efficiently to meet operational goals.
The identification of Essential Job Function does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions & Responsibilities
- Performs exceptional service, repair, calibration, regulating, fine-tuning, testing, etc. on biomedical devices and equipment; exhibits “mastery” of up to three modalities and continues to improve and learn
- Performs inspections on new, used, refurbished biomedical electronic equipment and offers suggestions and input to improve processes
- Calibrates and troubleshoots a variety of biomedical modalities, including telemetry, pumps, monitors, modules, fetals, analyzers, defibs, blenders, etc.
- Displays exceptional ability to service and optimizes resources and requests needed materials and tools as needed
- Ensures consistency of repairs and quality of work and assists new Technicians with operational issues
- Communicates effectively with customers over the phone to help assist with a “virtual” fix
- Provides guidance and assistance to sales and purchasing on production orders
- Performs quality control (QC) inspections in accordance with the equipment’s approved service manual to ensure the device operates to OEM specifications
- Understands and implements the company’s software system to track work and input
- Works well in a multi-task, high volume environment and can triage accordingly
- Completes paperwork necessary to track jobs, inventory and quality purposes
- Possesses excellent interpersonal skills to interact effectively with staff, vendors and guests
- Helps to identify continuous improvement in purchasing and administrative processes and offers solutions to promote efficiency as Avante continues to grow
- Works professionally and efficiently with all level within the organization
- Adheres to all company employment policies and safe practices
- Performs other duties as assigned
Experience/Training/Education:
- High School Diploma, Certification in Biomedical Engineering preferred; Bachelor’s in engineering or similar field, preferred
- 1-3 years’ experience in relevant experience
- Ability to effectively learn enterprise system and computer software programs
- The Tech will be trained to the basic requirements of 21 CFR Part 820 and ISO13485:2016 which are translated into the Standard Operating Procedures and the Work Instructions and Forms that apply to his / her assignments.
- The Tech II will be trained to the training SOP-622-01 and QF-622-03.
- An appointed Delegate will train the Master Tech so that he or she knows how to locate the current revisions of applicable (see Training Matrix) Procedures, Forms, and Service Manuals that govern his or her work.
Knowledge/Skills/Abilities
General: Exceptional to communicate effectively regarding job interactions. Ability to maintain an elevated level of accuracy in job duties. Superb time management and organizational skills with the ability to meet regular and frequent deadlines. Attention to detail required. Ability to work well as a team member. Must demonstrate sound work ethic, flexibility, respectfulness, honesty and trustworthiness. Must also be punctual and dependable. Must possess cultural awareness and sensitivity.
Technical: Ability to effectively use business software and Enterprise systems, email, search engine, Internet; ability to effectively use Microsoft Products: Outlook, Word, Excel and to use or learn specific software needed to improve productivity.
Communication: Strong ability to read and interpret specification documents, operating and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with coworkers employees of the organization. Ability to read through reporting and compliance requirements.
Math & Reasoning: Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, oral, or diagram form. Ability to manage multiple projects simultaneously and willingness to adapt to change and take the initiative.
Physical and Environmental Elements
Physical Demands: Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift. Ability to climb stairs. Ability to lift and carry, push or pull up to 20 pounds for several minutes. Ability to stoop, crouch and reach. Ability to talk or hear continuously. Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less). Finger dexterity is required frequently for over 3/4 of the normal work shift.
Work Environment: Position is typically performed in the engineering environment with standard technical biomedical equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone); however, will often interact with the production/warehouse environment. Thus, the employee works in a normal office setting and will travel to an open warehouse area where temperatures are subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels.
Special Requirements
- May be required to work overtime when approved.
- Driving record that is insurable
- May need to drive off site to pick up and deliver materials
Company Culture
Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and service, and to create a sustainable future for the company and its employees. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.
Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.
If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.
