What are the responsibilities and job description for the Assistant Area Manager - Poconos position at AvantStay?
Job Title: Assistant Area Manager
AvantStay is seeking a highly motivated and organized Assistant Area Manager to support our operations in the Poconos area. As a key member of our team, you will be responsible for ensuring a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion.
Key Responsibilities:
- Reporting to the General Manager and performing assigned tasks.
- Serving as a reliable point of contact for property owners by effectively communicating with them in a timely manner and reviewing their owner distribution statements.
- Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
- Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel.
- Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame.
- Exercising independent judgment in proactively identifying issues or quality assurance concerns at properties and taking appropriate action to address them.
- Carrying out essential administrative duties to support daily operations, free from direct supervision.
- Coordinating and/or overseeing housekeeping or routine rental maintenance tasks.
- Ensuring all properties have appropriate inventory levels of consumables and linens.
- Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations.
- Frequently traveling to various properties within the designated area to support operations and ensure compliance.
Requirements:
- 2 years of hospitality or customer-facing experience.
- Vacation rental industry experience (preferred).
- Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus.
- Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs.
- Reliable, snow-ready car and a valid driver's license.
- Ability to spend a majority of working time standing, walking, and driving to properties.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.
- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment.
- Responsiveness via Slack and email.
- Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus.
- Must reside in the designated area.
Benefits:
- The role has an annual salary of $59,000, dependent on skills and experience.
- Benefits and Paid Time Off.
- Company-sponsored insurance (medical, dental, vision, life, etc.).
- Team bonding and off-site events.
- Complimentary and discount stays at AvantStay properties.
- Parental leave.
- Fitness Reimbursement.
- Mileage Reimbursement.
About AvantStay:
AvantStay is a dynamic and innovative company transforming the way people travel and vacation. We offer a collaborative and fast-paced work environment where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at AvantStay.
We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Salary : $59,000
