Housekeeping Manager, Nashville

AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100 billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What We Are Looking For

At AvantStay, we are redefining short-term rental property management, blending exceptional service with unforgettable guest experiences. We're looking for a motivated and highly organized Housekeeping Manager to join our team in Nashville! This new role is pivotal in ensuring our properties are maintained to the highest standards, delivering consistent cleanliness and comfort to our guests.

Must reside within a short drive of our properties in the designated area.

What You'll Do

Scheduling & Labor Management:

• Develop efficient and effective staff schedules to meet the needs of all properties without exceeding labor budgets
• Monitor daily staffing levels to respond quickly to unexpected changes, such as last-minute bookings or employee absences
• Analyze labor productivity data to find opportunities for improved performance

Vendor Relations:

• Build strong, professional relationships with third-party cleaning services and negotiate contracts for favorable terms
• Act as the primary point of contact for vendor communication, ensuring timely delivery of services and supplies
• Address and resolve any vendor-related issues or concerns promptly to minimize service disruptions

Cleanliness Standards:

• Oversee and maintain consistent, high cleanliness scores across all properties through regular audits and guest feedback
• Establish cleaning protocols and train staff to ensure properties are always guest-ready
• Investigate and address any guest complaints regarding cleanliness promptly and effectively

Standard Operating Procedures (SOPs):

• Create detailed, easy-to-follow housekeeping SOPs that streamline operations and promote consistency across properties
• Regularly review and update SOPs to adapt to changes in guest expectations or company standards
• Train staff and vendors on SOP adherence to maintain high-quality standards

Inventory Management:

• Monitor stock levels of cleaning supplies, linens, and guest amenities to prevent shortages
• Implement inventory tracking systems to reduce waste and optimize resource use
• Prepare reports and forecasts for inventory needs based on property demand and occupancy trends
• Inspections:
• Conduct routine inspections of properties to ensure cleanliness, organization, and adherence to company standards
• Use inspection checklists to identify areas needing improvement and take corrective actions immediately
• Provide constructive feedback to staff or vendors based on inspection findings
• Preventative Maintenance Programs:
• Collaborate with maintenance teams to identify recurring issues that can be prevented through regular upkeep
• Schedule and oversee housekeeping tasks related to preventative maintenance, such as deep cleaning or special treatments
• Track and document maintenance schedules and outcomes for long-term property care
• Team Leadership:
• Train, mentor, and support housekeeping staff to perform at their best, fostering a positive team culture
• Conduct regular team meetings to communicate updates, address concerns, and recognize achievements
• Evaluate employee performance and provide development opportunities to grow individual and team capabilities
  
  

Requirements

• 2 years of housekeeping experience in hotels and/or short-term rentals
• Experience in setting up an internal housekeeping operation, including hiring, training and process implementation
• Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment
• High drive and initiative, with a proactive approach to problem-solving and leadership
• Familiarity with housekeeping management software, inventory tools, or productivity trackers
• Excellent communication and interpersonal skills to effectively interact with staff, vendors, and guests
• Must be able to access the market by car in 20-30 minutes
• Must have the ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
  
  
  

Benefits

• Annual salary range of $60,000-65,000 plus bonus, depending on your skills and experience
• Unlimited paid time off
• Company-sponsored insurance (medical, dental, vision)
• Team bonding and off-site events
• Complimentary and discounted stays at AvantStay properties
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement
  
  
  

When you join AvantStay

You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!