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AVASO Technology Solutions | Information Technology Support Engineer

AVASO Technology Solutions
NJ Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/16/2025

Job Opportunity : Desktop Support Engineer at AVASO Technology

Location : Somerset County, Maryland, United States (Onsite)

Employment Type : Part-Time (Freelancer)

Experience : 2 years

Company Overview :

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview :

We are seeking an experienced Desktop Support Engineer to join our team in Somerset County, Maryland, United States . The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities :

  • Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Install, configure, and maintain desktop systems, laptops, and peripherals.
  • Ensure the deployment of operating systems, updates , and software packages .
  • Work with the IT team to resolve and escalate issues as needed.
  • Perform routine system audits and ensure systems are up-to-date and secure.
  • Provide end-user training and technical documentation where necessary.
  • Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications :

  • 2 years of experience in Desktop Support or similar roles.
  • Strong experience with Windows OS , Mac OS , and Linux environments.
  • Experience with Active Directory for user management, group policies, and security.
  • Proficient with remote desktop tools and troubleshooting techniques.
  • Experience with networking protocols (TCP / IP, DNS, DHCP).
  • Strong knowledge of MS Office Suite and other productivity software.
  • Expertise in hardware diagnostics, repair, and replacements.
  • Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
  • Familiar with ITIL processes for incident, problem, and change management.
  • Strong communication skills, with the ability to explain technical issues to non-technical users.
  • Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
  • Fluency in English
  • Must-Have Skills :

  • Certification : CompTIA A , Microsoft Certified Desktop Support Technician (MCDST) , or equivalent.
  • Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
  • Knowledge of IT security best practices and protocols.
  • Why AVASO Technology?

  • Join a dynamic and innovative team with a global presence.
  • Opportunities for career growth and continuous learning .
  • Competitive salary and benefits package.
  • Work with cutting-edge technologies to shape the future of IT solutions.
  • How to Apply :

    Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button.

    AVASO Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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