What are the responsibilities and job description for the Information Technology Specialist position at AVASO Technology Solutions?
Job Opportunity: Onsite Support Engineer at AVASO Technology
Location: Laurel, Maryland 20708
Employment Type: Freelancing
Experience: 4 years
Language Known: English
Key Responsibilities:
- Diagnose, research, and troubleshoot computer operating system issues (Hardware and software, networking, VPN, connectivity, hardware).
- Respond promptly and professionally to alerts and end-user IT issues.
- Update the internal Global Service Centre (“GSC”) with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions.
- Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, back-up systems and miscellaneous devices.
- Function as primary point of contact and communication with end-customer from assignment of the ticket to successful resolution of issue, including scheduling work and keeping the end-customer along with the internal GSC aware of work status and solution progress.
Required Skills & Qualifications:
- Driver’s license and personal vehicle with the ability to travel within a radius daily to pick-up parts at designated pick-up and drop-off location and to support various end-clients.
- Must have a high school diploma or Bachelors in IT.
- 2-4 years’ experience with hands-on IT support troubleshooting PCs/laptops and telecommunication equipment.
- CompTIA, A , Network or Security is preferred.
- Strong analytical and problem-solving skills.
- Strong knowledge and experience with computer hardware and software trouble shooting (experience on DELL hardware and servers is a plus).
- Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange and Office 365.
- Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
- Demonstration of punctuality and strong communication and interpersonal skills.
- Ability to multi-task and to work under limited supervision.
- US citizenship required.
List of Tools Requirement for Technician:
- Tools Required (Tech-Owned)
- Laptop (Windows) – Dell Preferred
- Internet Dongle
- ESD Wrist Strap
- Electrostatic Discharge Mat
- Basic Computer Repair Toolkit
- Magnetic Screwdriver: Example: Antrader T30 x 6" Professional Torx Screwdriver with Magnetic Tip,26.3cm
Avaso Technology Solutions Equal Employment Opportunity (EEO) Statement:
It is the policy of Avaso Technology Solutions (referred to below as “Avaso”) to not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
Consistent with federal laws, acts of retaliation against an employee who reports a discrimination or harassment claim based on the protected factors are strictly prohibited. Employees or applicants who believe they have been subjected to discrimination or retaliation are to report their concerns to the Avaso Human Resources Department at neha1@avasotech.com
