IT Support field Technician

Job Opportunity:

Position: IT Support Field Technician

Location: Annapolis, MD

Employment Type: Freelancer- Demand Based On-Site Support

Experience: 2 years

Required languages: Local & English (Business Speaking)

Skills: EUC, Desktop, Network, servers, HW & SW, Wi-Fi.

Company Overview:

Website: - https://www.avasotech.com/

AVASO Technology is a global leader in IT solutions and services, specializing in providing top-notch support and managed services. We are dedicated to delivering innovative technology solutions to clients worldwide. If you are an experienced IT professional with expertise in EUC, Desktop, Network, Servers, Hardware & Software, and Wi-Fi. Join AVASO and help businesses succeed with reliable and efficient IT services. As an AVASO employee, you will be part of a global organization offering IT services to national and international clients across various industries. With coverage in over 190 countries and global distribution capabilities, AVASO has a proven track record of delivering best-in-class technology solutions to businesses of all sizes, including some of the world’s most recognized brands. AVASO provides excellent growth opportunities, the chance to work with a strong global company, and a rewarding financial package.

Position Overview:

We are currently seeking an experienced IT Support Specialist to join our team in Annapolis, MD, United States, as a Freelancer- Demand Based On-Site Support - Network L1 EUC- L2 Role. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Role Overview:

Supports the Corporate IT Business community, providing second-level support for End-user desktop and IT Site support issues, and assists the management team with the day-to-day operations of the group. Receives, assesses, troubleshoots, and escalates support incidents & requests.

• The IT Support Specialist Level 1– Desktop Technician will provide day-to-day local and on-site desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
• The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
• Desktop Support Engineer provides break-fixes, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
• An ideal candidate should have 1-2 years of experience in Windows Desktop support.

Key Responsibilities and Functions:

• Provide first/second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Installation, upgrade, support, and troubleshooting XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Should have basic knowledge of Mac operating systems, to support Apple PC users.
• Install, upgrade, support, and troubleshoot for printers and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A , Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.
• In addition, the IT Support Specialist Level 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

Must have skills and VISA Requirements:

• Candidate must be legally authorized to work in United States, without any need for Visa Sponsorship.
• Exceptional technical and troubleshooting skills
• Excellent written and verbal communication skills.
• Comfortable operating in a fast-paced environment with minimal supervision.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by sending your resume to: ajay.thakur@avasotech.com || taleads@avasotech.com

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment based on race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.